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Technical support engineer Interview Questions

In an interview for a technical support engineer, it is likely that you will face technical questions, troubleshooting hypotheticals and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology and be successful when assisting customers with computer problems.

6,326 Technical Support Engineer interview questions shared by candidates

Top Technical Support Engineer Questions & How to Answer

Here are three top technical support engineer interview questions and tips on how to answer them:

Question No. 1: What do you expect to be doing in a technical support engineer role?

How to answer: This question helps the interviewer confirm that you understand the job duties, which have technical and customer service components. Look at the job posting details so that your answer is specific to the company for which you are interviewing.

Question No. 2: What is the difference between SKD and API?

How to answer: Interviewers frequently ask technical questions like this one. They are gauging your knowledge of the essential programs and processes you will be using in your role as a technical support engineer. Your interviewer wants to know that you have the required knowledge base. Be clear and concise when answering technical or problem-solving questions.

Question No. 3: What do you do when interacting with an unhappy or difficult client?

How to answer: Your answer to this question offers you the chance to demonstrate your customer service skills. Talk about how you react in challenging situations. Bring up a successful example from a previous job if you have one. Make sure you demonstrate that you enjoy working with customers.

Top Interview Questions

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ServiceNow
Technical Support Engineer was asked...27 January 2023

Technical Support - interpret a piece of code and advise the outcome

Salesforce

The technical round included questions based on java and python. The managerial round included questions related to the role and company.

Searchspring

I can't remember, but something like "I want you to have each item display with button functionality" and it had to be done with vanilla JS

F5 Clouds

What is IP address and Subnet

Zapier

The usual questions to confirm cultural fit and experience. It felt like a very nice and comfortable casual conversation.

Kavyansh Digital Services

Http, web host, smtp, ftp, web browser, web server

Pure Storage

What is MPIO in storage

Microsoft

Q. Answer the questions which i asked

1 Answers

I answered the question to the interviewer

Salesforce

Basic questions related to technology

Mphasis

Tell me about yourself and that type questions

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