In an interview for a technical support engineer, it is likely that you will face technical questions, troubleshooting hypotheticals and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology and be successful when assisting customers with computer problems.
Here are three top technical support engineer interview questions and tips on how to answer them:
How to answer: This question helps the interviewer confirm that you understand the job duties, which have technical and customer service components. Look at the job posting details so that your answer is specific to the company for which you are interviewing.
How to answer: Interviewers frequently ask technical questions like this one. They are gauging your knowledge of the essential programs and processes you will be using in your role as a technical support engineer. Your interviewer wants to know that you have the required knowledge base. Be clear and concise when answering technical or problem-solving questions.
How to answer: Your answer to this question offers you the chance to demonstrate your customer service skills. Talk about how you react in challenging situations. Bring up a successful example from a previous job if you have one. Make sure you demonstrate that you enjoy working with customers.