Train attendant Interview Questions

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Train Attendant interview questions shared by candidates

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Amtrak
Train Attendant/Service Attendant was asked...25 February 2019

It was a lot of typical service industry questions/customer service.

13 Answers

Answer as you normally would and do not feel too intimidated.

I'm still waiting for HR to call me I did the pre employment physical and background check. My physical was on Feb 14. When did they call you? Less

So I actually kinda bothered them via email. As soon as I got the recruiter's email I had to keep up with them twice. They're more than happy to tell you what is going on. I'm sure if it was anything negative they would have contacted you already. Also it sounds like we got hired furing the same time if you're based in Chicago! Less

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Amtrak

How would you deal with a long delay on the train??

2 Answers

I would first apologize for the inconvenience keep the passengers updated with the information I was told to give offer snack and beverages Less

I would first apologize for the inconvenience....keep the passangers updated with the infomatiom i was told to give...offer snacks and beverages. Less

Amtrak

What would you do in an emergency situation?

1 Answers

I said I would remain calm and pray.

Chuck E. Cheese

What makes you a good fit for this job?

1 Answers

Work well with kids, team player, responsible and organized, and focused

TransLink

What would you do if you noticed a man dragging a crying child out of the skytrain in Granville Station

1 Answers

Before following protocols, I would assess the situation to ensure the passengers safety. Ask the child if they are okay and if they know the man. If yes then good, if no then I would inform a superior and the police. Less

Metrolinx

One question was how would you deal with a client that tried to pay with a fake 10 dollar bill

1 Answers

I think the correct answer was ask them if they have another form of payment (credit, debit) Less

brightline (FL)

"Tell me a time when" questions.

1 Answers

How much experience do you have in the food and beverage industry?

Amtrak

I did not find any of the questions really difficult. A question that was asked is: Describe a conflict with a co-worker and how did you resolve it?

1 Answers

This was a personal work environment issue not to be displayed here.

Metrolinx

One question was how would you deal with an angry client

1 Answers

I think the correct answer was seperate the person from the problem and try to help them. Although that could have been the answer for another question. Anyways try to think about the option which tries to resolve the conflict and deliver good customer service. The questions and answers on this test were easier than the ones I have done for other levels of public service jobs. Less

Amtrak

What would you do if drugs were carried on board by a co-worker? Would you turn them in?

1 Answers

Yes, I would turn them in.

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