The candidate for this role will be part of the Infocomm Technology (ICT) team within the Academic Programmes Administration Division.

Key Responsibilities:

• Plan and manage the operations of both new and existing programmes.
• Coordinate and manage class timetables, scheduling and booking of facilities.
• Oversee and support student lifecycle processes, including admissions, matriculation, module registration, exemptions, exams, withdrawals, leave‑of‑absence requests, certificates issuance, and processing of claims and forms.
• Organise and manage assessments, examinations, briefings, meetings, workshops, talks, publicity events and other programme-related activities.
• Assist in collation and submission of students’ results, including preparation of reports, presentations and Programme Performance Indicator analysis.
• Manage programme budgets, expenditure monitoring, procurement processes and asset utilisation.
• Provide administrative and secretariat support for meetings, including agenda preparation and minutes‑writing.
• Work closely with internal and external stakeholders—including industry partners, collaborators, overseas universities, polytechnics and other programme counterparts—to maintain effective communication and engagement.
• Handle general student and public feedback, inquiries and operational matters.
• Support recruitment activities, including collation of content and materials for publicity.
• Support programme accreditation processes and ensure compliance with related requirements.
• Review, streamline and improve work processes to enhance operational efficiency.
Perform additional programme support duties as assigned by the Programme Leader, Director of Programmes or Director of Academic Programmes Administration.

Requirements:

• A degree from a recognised institute of higher learning; candidates with extensive relevant skills or experience may also be considered.
• At least 5 years of experience, preferably in an educational environment with exposure to programme administration, operations and systems work, and some experience leading or managing a team.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word) with good overall IT literacy and the ability to learn and use new digital tools and systems.
• Strong communication skills—written, verbal and interpersonal—with the ability to engage diverse stakeholders.