• Act as the Level 1 point of contact for all security incidents escalated from the outsourced SOC provider and internal teams, performing validation, follow-up actions, and coordination for timely closure of tickets to maintain SLA.
• Handle email security incidents including phishing, Quarantine to ensure user verification, message trace checks, containment steps and follow-up with SOC team if required.
• Support and coordinate vulnerability management activities not limited to running scans , identify false positive , onboard and offboard managed assets to platform.
• To support internal Apps, Network and server teams on Compliance scans as per CIS standards and ensure false positive and non-compliance settings are addressed.
• Act as a liaison between the outsourced vulnerability service provider and internal teams to ensure consistent tracking and remediation of findings.
• Monitor and support operations within the Microsoft Security ecosystem, including Defender for Endpoint, Defender for Identity & other Microsoft security solutions.
• Assist with basic incident response tasks under guidance, including evidence collection, user impact assessment, and documentation updates.
• Possess working exposure or foundational knowledge in Artificial Intelligence (AI) security, including identifying unsafe AI usage patterns and applying internal AI guardrails

Job Requirements

• Diploma or Degree in Cybersecurity, Information Technology, or related fields.
• At least 2 to 4 years of hands-on experience in cybersecurity operations, SOC support, email security/phishing investigation and vulnerability management.
• Hands-on experience with Microsoft Defender security products.
• Familiarity with vulnerability management tools such as Qualys, Nessus or equivalent.
• Understanding of cybersecurity concepts such as MITRE ATT&CK, common vulnerability types, threat indicators, and cloud security fundamentals.
• Certifications like Security+, GSEC, CEH, or other entry/mid-level cybersecurity certs are an advantage.
• Minimum experience or good understanding of Artificial Intelligence (AI) security concepts.
• Strong analytical mindset, eagerness to learn, and ability to work collaboratively in a team environment.