Job Description

Support-By-The-Hour (SBH) Program

 Program Manager based locally as per contractual requirement.
 In charge of managing SBH customer accounts to ensure services rendered and performance achieved in accordance with contractual obligations.
 Coordinate with internal organization, customers and third party service providers (logistics warehouse and repair station) to meet customer requirements.
 Coordinate with respective stakeholders to answer contract-related matters raised by customers.
 Coordinate with inter-Safran companies (SVS, SED, SEP) to review and implement necessary actions to achieve target performance.
 Coordinate with SBH France and customers to implement new program / contract signed with new/existing customer (such as buyback of Initial Provisioning parts, deployment of contractual on-site stock, implement process to run program between customer and SBH, KPI reporting, etc).
 Ensure SBH program retrofit campaign with customers are progressed on track and monitor progress to ensure retrofit completion on timely basis.
 Provide internal reporting of Key Performance Indicators for SBH Program and ensure necessary actions implemented to improve and meet contractual performance.
 Coordinate with CSM/Technical Representative to participate in Technical Review Meeting prior to SBH Quarterly Business Review with customer.
 Organise and perform contractual periodic SBH Quarterly Business Review with customer and coordinate with internal organization on any follow-up actions.
 Participate and support local CSD/CSM in preparation for Senior Management Meeting between Safran LS management and customers.
 Collaborate with SBH France team to review and optimize stock inventory to meet overall SBH VEX target.
 Highlight and escalate to SBH France office on necessary stock inventory required to ensure smooth support of program and customer requirement to mitigate potential AOG.
 Perform the consolidation of data for program fees to be charged to other SAFRAN subsidiaries.
 Represent SBH Department in Singapore, participate in local site in deployment of company policies (e.g. Internal Safran Audit Review, Trade Compliance Review on Corruption and Ethics Risk, Risk Management Review, PDPA, RAM, etc).
 Participate in the Continuous Improvement Process to improve day-to-day SBH processes more efficient.
 Support local team as backup when necessary and support AOG /urgent request during out-of-office hours.

Job Requirements

• Team player and self-motivated with positive attitude
• Detailed-oriented and able to work independently
• Possess good problem solving and communication skills
• Excellent coordination skills and well-organized
• Good working knowledge of SAP
• Proficiency in Microsoft Office tools

But what else? (advantages, specific features, etc.)

French language is an added advantage

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in landing gear, wheels & brakes, and associated systems for civil and military aircraft, as well as helicopters. Did you know that every second, somewhere in the world, an aircraft lands thanks to our products?
Looking to grow in a stimulating, supportive, and people-focused company? Above all, we are seeking creative and committed individuals—so come and join our 8,000 passionate employees!