Assist process owners to achieve success in their process and data workflow transformation journey.
Align and implement divisional strategies through process re-engineering / streamlining / optimization, data management and robotics automation to achieve enhanced process efficiencies.
The ‘go-to’ SME for process owners for advice on process automation and workflow/data management.

• Perform as-is and to-be workflow analysis. Analyse factors that drive process performance.
• Understand and identify opportunities to leverage on analytics and technology to automate/streamline processes.
• Redesign process using advance data/workflow/automation tools and coordinate end-to-end change.
• Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Challenge status quo.
• Conduct briefings/workshops to familiarise process owners on new processes. Includes oversight on SOP updates and controls review with new changes.
• Prepare communications on change to both internal and external stakeholders.
• Support other cross-functional initiatives driven by Tech or other Business units and ensure alignment with division/department’s objectives.
• Lead the evaluation of new workflows, processes and technologies with the objective of improving productivity, efficiency, cost management and increasing end-user experience satisfaction.

• Develop and maintain efficient data workflows using SQL and Alteryx to automate reports end-to-end
• Conduct data analysis to identify trends, patterns, and correlations that can drive business decisions and change.
• Design and build interactive dashboards and reports using Tableau/Power BI to present data insights in a visually appealing and easily understandable manner.
• Perform ad-hoc data analysis and provide data-driven recommendations to stakeholders.