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Alliance Data Thornton, CO (US)

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Alliance Data Thornton, CO (US) Reviews

  • Helpful (6)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Thornton, CO (US)
    Current Employee - Customer Service Representative in Thornton, CO (US)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Good benefits.
    Good amount of PTO. (76hrs every 6 months)
    Lots of overtime.
    CEO bonus.
    Everyone is nice for the most part.
    Flexibility with your schedule for most part.
    Rapidly growing, lots of room for advancement.

    Cons

    PLEASE READ!
    The company is very contradictory. Let me explain why. They are all about wanting you to do well and advance/grow into new positions. Here's what they don't tell you. If you start off in customer care like I did, this will be the BIGGEST mistake you'll make. The company has over 170+ clients, they group the calls into "buckets" and depending on your bucket, you'll either love it or hate it. I have online catalog. These are the worst customers you can deal with out of any bucket. They are all 50+ in age, and really shouldn't be allowed to have credit cards. You will be super stressed out everyday dealing with these calls. Let me explain rankings, it's really not that hard to rank. It consists of 3 main things to focus on. The most important part of working here is the team you are on, the supervisor you have, and your voice/csat score. You will NEVER get to switch positions if you don't consistently meet the VOICE/CSAT metric. Mostly CSAT. It's the overall customer satisfaction. It's really a lot harder to get a good survey score then you'd think. Especially if you have the online catalog bucket. You will do everything right and still get a bad score. If you don't have a good supervisor or team, this will also effect you. Your teams voice is 40% of your overall ranking, so no matter how well you do, if your team isn't doing well they will sink you down. Some of the supervisors really shouldn't be in their position. Basically, your experience really depends on whose team you will be on when you start.

    Advice to Management

    Show more appreciation the members on your team. The main priority is VOICE/CSAT. No one cares if a person is ranking really well. Even at the top of the team. If someone is getting bullied, don't isolate the victim by making them sit alone, learn to handle it better. It's not high school. Watch how you treat your team members. A lot of favoritism shows all across. If your employee mentions to you they're "really unhappy, hates their job and is seeking a new one," that should put up a red flag for you to notice and not just brush it off.

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Alliance Data Thornton, CO (US) Salaries

Salaries in $ (USD)
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1 employee salary or estimate
About $28k - $32k
$28k
$32k
About $28k - $32k
$28k
$32k

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