EDF Sunderland Office | Glassdoor

EDF Sunderland, North East England, England (UK)

EDF Sunderland, North East England, England (UK) Reviews

  • Helpful (2)

    "A great work culture nurturing internal opportunity with rewards to match!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Manager in Sunderland, North East England, England (UK)
    Current Employee - Customer Services Manager in Sunderland, North East England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EDF full-time (More than 8 years)

    Pros

    A solid salary package with up to 28 days holiday per year, great pension benefits and company contributions to private health insurance for all levels of the corporation. Speaking from experience, there are great opportunities to progress internally if you have what it takes and can perform. There is a great culture and acceptance that every decision we make may not be the correct one but everything is done with the right intention in mind and there is a genuine customer focus. A great place to work.

    Cons

    Unfortunately, not all staff are committed to their role and there is definitely room for improvement in attitude of some individuals which the company actively works to change and improve. Very little else, I think all large companies can suffer with limited communication at times on certain topics and perhaps more direct comms from your managers would be better placed.

    Advice to Management

    Keep doing what you do, respect people for their contributions because the job is not easy on a skills and mental level. Reward and recognition are a great tool but these don't have to be fiscal, get managers involved in day to day activities and competitions within teams and areas to build engagement with quality programmes and wider targets. Keep staff in training and commit to continuous improvement. Simply put, take short term pain for long term gain, not just for customer benefit but for profit margins also and everybody wins.

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EDF Sunderland, North East England, England (UK) Jobs

EDF Sunderland, North East England, England (UK) Salaries

Salaries in £ (GBP)
Average
Min
Max
£19,731 per year
£18k
£24k
£19,731 per year
£18k
£24k
1 employee salary or estimate
About £23k - £27k
£23k
£27k
About £23k - £27k
£23k
£27k
1 employee salary or estimate
About £21k - £25k
£21k
£25k
About £21k - £25k
£21k
£25k

EDF Sunderland, North East England, England (UK) Interviews

Experience

Experience
50%
0%
50%

Getting an Interview

Getting an Interview
50%
50%

Difficulty

3.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in Sunderland, North East England, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at EDF (Sunderland, North East England, England (UK)) in March 2020.

    Interview

    I applied online and was contacted, two hours after submission, by a member of their Recruitment Delivery Team. I partook in a telephone interview and was booked for a virtual interview two days later. The interview was booked for 10:15am. The interviewers called via WhatsApp at 10:21am on the day of the interview. I was interviewed by two women and they took turns asking me questions. I was asked to perform a task - reply to a customers' email. I was given 10 minutes to read the email and respond to the customer.
    I received an email the next day that i did not get the job and i asked for feedback. The feedback i received was mostly positive but the interviewers had written that i was late for the interview, my writing needed improvements and i did not give in-depth reply to the questions, even when "promoted". I think the word is "prompted". My overall view of the interview and interviewers was - unprofessional and cheap. I actually saw the interviewers laughing at me while i completed the task i was assigned. Please use Skype for virtual interviews, it is professionally acceptable compared to WhatsApp.

    Interview Questions

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