Working at Audley Travel | Glassdoor.sg

Audley Travel Overview

Witney, England (UK)
501 to 1000 employees
1996
Company - Private
Travel Agencies
Unknown / Non-Applicable
Trailfinders, Flight Centre Travel Group, Discover the World
Audley connects discerning travelers to a more rewarding travel experience in nearly 80 destinations around the world. Each of our Country Specialists has first-hand knowledge of the best guides, food, lodging, and local secrets in a specific region of the world, having lived or ... Read more

Audley Travel Reviews

  • "good place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Country Specialist in Boston, MA (US)
    Current Employee - Country Specialist in Boston, MA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Audley Travel full-time (More than a year)

    Pros

    - lots of learning opportunities
    - easy to pick up new sales skills, as its a collaborative environment
    - great job for someone if you're entry level sales or recently out of college
    - great work environment (North End Boston, lots of great lunch options nearby)
    - nice office building
    - free exercise classes, lots of parties, very social environment
    - laid back atmosphere
    - great culture, lots of lovely people work here and everyone is very welcoming and kind

    Cons

    - long hours (I'm oftentimes at the office until 630pm or later)
    - it can be very stressful when clients have issues in-country that need to be resolved quickly. Not enough training given around how to manage client issues in-country
    - they are implementing remote workers but this is not open to all staff. You must be a senior specialist to work remote. The company is very rigid on this- its really frustrating working for a TRAVEL company and you can't even work remotely or from home. WTF.
    - low paying for a sales job in Boston. I sold a trip that was $14k profit for the company and made about $350 in commission. Once you start earning points and uplift you can make decent money, but I'm a year in and haven't earned a point yet and I'm not seeing the time and effort I put into this job reflected in my paycheck.
    - tons of micromanaging. Managers come by your desk multiple times a day "checking in to see if I can help with anything". Their intentions are good but I've had managers click through my task manager and talk AT me about what I should be doing. This happens on a daily basis- its like managers don't trust me to do my job and do it well. I'm hitting targets consistently and this is still happening.
    - the software we use is outdated and SLOW. A minor task such as printing an invoice can take ages to complete due to the incredible inefficiencies of the system.
    - no online payment system for clients so you get tons of calls with clients trying to pay for their trips

    Advice to Management

    -provide more training on how to deal with client issues in country.
    - hire talented people (you're already doing this) and don't micromanage them to death
    - stop wasting money on the tuck shop and bagel fridays. So much food gets waster each week. For a company that supposedly cares about sustainability, we throw away so much food.
    - Again, spending money on food for employees is a nice way to attract talent, but it won't RETAIN talent. Instead of spending money each week on bagels, use that money and give everyone a bonus. I would much prefer to have more money in my base salary each month than free bagels on Fridays. Those bagels ain't paying the rent!

See All 193 Reviews

Audley Travel Photos

Audley Travel photo of: Witney sunset
Audley Travel photo of: The Atrium, Witney UK
Audley Travel photo of: Amazing photo taken by one of our country specialists
Audley Travel photo of: Amazing photo taken by one of our country specialists
Audley Travel photo of: Summer party
Audley Travel photo of: Our training manager Laura enjoying her time in India
See All PhotosSee All

Audley Travel Interviews

Experience

Experience
45%
22%
33%

Getting an Interview

Getting an Interview
74%
10%
9%
5
2

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (7)  

    Software Engineer Interview

    Anonymous Employee in Witney, England (UK)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 5 days. I interviewed at Audley Travel (Witney, England (UK)) in September 2013.

    Interview

    Through an agency. One telecon, face to face. Thats it!

    Interview Questions

    • Nothing, cheap interview. Behavioral assessment done, but it is never used to assess anyone. They keep everyone if they like them!   Answer Question

    Negotiation

    No negotiations at all. I did not accept what they offered, and they increased the rate themselves

See All 89 Interviews

Audley Travel Awards & Accolades

  • 100 Best Companies to Work For, The Sunday Times, 2018
  • Best Escorted Tour Operator-Luxury & Best Escorted Provider, Which?, 2019
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