Working at Hastings Direct |

Hastings Direct Overview

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Bexhill-on-Sea, England (UK)
1001 to 5000 employees
Company - Private
Insurance Agencies & Brokerages
$100 to $500 million (SGD) per year
Admiral Insurance, Swinton Insurance, LV=
Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products. We’re built for the way that customers buy insurance, and with ... Read more

Mission: Our mission statement is: "Protecting 1 in 10 by 2020.

Hastings Direct Reviews

  • "Good overall but not for everyone"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assessor in Leicester, England (UK)
    Current Employee - Quality Assessor in Leicester, England (UK)
    Negative Outlook
    No opinion of CEO

    I have been working at Hastings Direct full-time (More than 5 years)


    All my direct managers over the years have been great, genuinely caring for the welfare of their teams. The company offers good benefits, shifts have changed for the better since I was on the phones, and there are flexible working options in some roles. The absolute best thing is the people who work here as they make coming into the office so much more enjoyable.


    From an outside perspective it appears there are major problems in the Renewals department - staff on the frontline there have over the last 12 months come under increased commercial pressure and targets, driving bad behaviours and decreasing morale. The Quality department needs a whole extra team of people to meet demand but there is no likelihood of this being provided. These problems are typical of many call centre based environments but have increased in the Renewals department compared with how things used to be. Higher up there have been a few management "restructures" which don't give great confidence in direction/state of the business.

    Advice to Management

    Remember the importance of quality over quantity, not rushing into changes and invest where it's needed.

See All 191 Reviews

Hastings Direct Photos

Hastings Direct photo of: Bexhill HQ
Hastings Direct photo of: Our Leicester office floor
Hastings Direct photo of: Break out areas
Hastings Direct photo of: Our Leicester office
Hastings Direct photo of: Charity Day
Hastings Direct photo of: Tour of Britain - Charity Cycle
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Hastings Direct Interviews



Getting an Interview

Getting an Interview





    Continuous Improvement Manager Interview

    Anonymous Interview Candidate in Leicester, England (UK)
    No Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took 3 weeks. I interviewed at Hastings Direct (Leicester, England (UK)) in May 2017.


    Applied via LinkedIn Easy Apply.
    Internal Recruitment person called and arrange a phone interview with them.
    Interview was fine, the usual CV walk through and talking about Skill sets and approach to wider issues in the industry and Continuous Improvement. It was a positive experience up to this point.
    A phone interview was arranged with the hiring Manager (after they had reviewed my CV).
    This is where the interview became negative for me as the majority of it was spent listening to how the hiring manager had various personal achievements and how the hiring Manager had a deep knowledge in CI. Some very basic questions were fielded but always with the intent of getting back to the hiring Managers personal achievements or knowledge.
    I would have accepted this as a non compatibility issue and not been too negative about the experience, but the feedback I received was made up.
    The HR rep took the time to call me and give me feedback so I commend that, however the information passed on by the hiring Manager was not correct and contradictory to the interview.
    Overall it sums up the problem of certain types of Manager.
    Lucky miss for me!

    Interview Questions

    • General CV walk through and pick out successes.
      Describe challenges to the Customer Service environment.
      How would you communicate with a team who are not in your building (yes really that was a question).
      Various questions about customer service, but nothing too in depth.   1 Answer
See All 40 Interviews

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