Working at Zendesk |

Zendesk Overview

San Francisco, CA (US)
1001 to 5000 employees
Company - Public (ZEN)
Enterprise Software & Network Solutions
$100 to $500 million (SGD) per year
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on ... Read more

Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.

Company Updates


    Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe

  • Back in June our global ProdDev team held a virtual Tech Summit with over 1,000 attendees, 4 keynotes, 91 content sessions, and more. The best part? We've raised money for Black Girls CODE, The Codette Project, and HackYourFuture!!

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Zendesk – Why Work With Us?

Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support by creating software that was nice to look at and easy to use.

Today we're different, but still the same! Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.

Yes, work-life balance is a buzzword, but it’s actually a priority at Zendesk. We work very hard, but we also know that our team needs room for family, friends, and themselves to be at their best. That’s why we keep sane work hours so we can pursue our passions outside the office. When we are working we like to have fun! We approach work with passion, focus, and a sense of humor. 

Our Company Blog

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It’s about our people knowing that they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Zendesk's various Employee Resource Groups play a vital role in creating communities that bring us together and ensure we feel supported at work.

Diversity, Equity & Inclusion

At Zendesk we are driven by a simple intention: be helpful. Our products make it simple for companies to be helpful to their customers. Social Impact at Zendesk has a similar goal — to make sure our company is helpful to individuals, to communities, and to the planet. By harnessing our people, products, and resources, we commit to being a force for good in the places where we live and work.

Social Impact

Zendesk Neighbor Foundation

Zendesk Reviews

  • Featured Review

    Helpful (1)

    "great culture and great people"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Singapore
    Current Employee - Recruiter in Singapore
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)


    they are really a bunch of smart and nice people that you are going to work with, very flexible, open and transparent culture; the good ones get promoted really quickly, very merit driven career progression


    teething stage now as the company growing to enterprise

See All 617 Reviews

Zendesk Photos

Zendesk photo of: Staying connected!
Zendesk photo of: We are strong!
Zendesk photo of: We love to laugh!
Zendesk photo of: Staying classy!
Zendesk photo of: Volunteering!
Zendesk photo of: Zendesk Pride!
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Zendesk Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Consulting Technical Manager Interview

    Anonymous Interview Candidate in Singapore
    No Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took 4+ weeks. I interviewed at Zendesk (Singapore) in March 2020.


    Position is based in Singapore. This role came up when the whole covid situation started to explode so I wasn’t sure if it was a right time to move or even if the company was really serious in hiring. However during the interview process I spoke to some of the amazing people. No offer was made at this point but I am quite excited about what Zendesk is doing.
    Interview process
    - Hiring manager followed by 3 rounds of peer interview.

    Interview Questions

    • Mostly situational questions. I was expecting some technical questions but they were not covered   Answer Question
See All 365 Interviews

Zendesk Awards & Accolades

  • Best Places to Work in the Bay Area, San Francisco Business Times, 2014
  • Great Place to Work, Great Place to Work Institute, 2016
  • The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
  • Best Places to Work in the Bay Area, Fortune, 2017
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