1E Reviews

4.4

84% would recommend to a friend

(216 total reviews)
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Mark Banfield

80% approve of CEO

82% positive business outlook

1E has an employee rating of 4.4 out of 5 stars, based on 216 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The 1E employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

216 reviews
1.0
13 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Free breakfast, snacks and drinks; great benefits; amazing people; the only place I've worked that knew how to do remote/flexible working and dispersed teams properly.

Cons

1E has the worst, most clueless management team I have ever met and a total absence of direction. Foremost among these incompetents is the CEO, a runaway ego well past his sell-by date who rages like a despotic toddler and spreads the seeds of failure over any half decent ideas that emerge. Joining 1E is not quite career suicide, but it’s hardly a good move. And frankly, the moment you put 1E on your LinkedIn profile, recruiters will start circling your head like greedy carrion because they KNOW. Really, unless your idea of a good career move is fantasising about your exit interview before you’ve even passed probation then MOVE ALONG. I know what you’re thinking. You are a seasoned professional who’s seen it all. A man or woman of substance. Surely it can’t be that bad? Yes. Yes, it can. Imagine you take a role in marketing. None of 1E's senior team really understands what marketing is about, neither do they care. In consequence, you will spend your (brief, brief) time there banging against a brick wall of ignorance. Unfortunately for you, they also have egos the size of Colossus, and fancy themselves thought leaders. So, you will be presented with ideas so preposterous only a donkey would consider them worthy of a marketing campaign – and be expected to turn them into industry-leading stuff. You will be asked to present three year-old “strategic” ideas as though they are the latest innovation. At one point during this madness you will come back from lunch to discover half the people on your team have mysteriously disappeared, possibly murdered by Orcs, and the HR team is pretending they never existed. The upside to all of this, of course, is that you develop fantastic relationships with the people around you. 1E has an uncanny knack of hiring tremendous people. Which is great because it means that when you are all huddling in those muddy trenches like Blackadder & Co., waiting for your turn to go over the top, you can have great conversations and forge deep friendships based on a shared experience of being belittled and undermined by morons on a daily basis. 1E is blind. Blind to the market around it and above all blind to its own faults and shortcomings. Try asking any of the senior team about how sustainable a business dependent on software licences is now that so many are moving to subscription models (they will blush and mumble nonsense). Try sitting through any meeting involving financial projections without erupting into scales of laughter. I dare you. 1E's HR team likes to post repetitive potted replies to posts like this one, featuring loaded comments about bitter/disgruntled/discarded/underperforming employees. However, if you cast your eye over the CV or LinkedIn profile of any ex-1E victim, you will be struck by how swiftly they move on to more senior roles at prestigious companies. I, for example, did such a bad job at 1E that I was handed a director-level role by my next employer.

1.0
5 Feb 2016

Sad ruin of a company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As a business, I can think of none. The one highlight of my time at 1E, is that the severe management issues within the company actually, in an ironic way, have fostered a pretty good community amongst the 'common staff'. The constant changes of direction, CEO madness, hire 'em and fire 'em approach, have led to a dark humoured 'band of brothers' mentality amongst staff, that results in people forming close relationships that last beyond employment at the company. Possibly one of the best such community spirits of any company I've worked at. It should be strongly noted however, that the 'company' itself (i.e. management and HR) have zero positive contribution towards this, and new hires rarely last long enough to become one of the team, instead quitting or being fired within a few months. In the interests of fairness it should be said that whilst pay isn't particularly impressive (my recruiter laughed aloud when I told him my 1E salary), associated benefits are pretty good, with a computer, cycle, and travel schemes.

Cons

Leadership - The company is still majority owned by its co-founder, who fills the CEO, CTO, and at times CMO roles. He is therefore effectively a dictator, able to make decisions on a whim, without any consultation. The company has grown far beyond the guy who helped develop the idea for the first piece of 1E software, and he is woefully out of his depth leading a medium sized company. Other senior roles (COO, President North America, President India) are filled by similarly under-qualified and incapable friends and family, with the remaining C-Suite roles being taken up by short-lived individuals who soon fall foul of the CEO's constant arbitrary changes in strategic direction. The CEO makes regular changes to the company strategy - major rewrites, not tweaks - resulting in vast amounts of wasted work, and a workforce demoralised and unsure of messaging and direction. One major branding overhaul was instigated by his 15-year old son. No joke. Two former C-Suites confided to me that the Board has regularly begged the CEO to step aside and hire a professional CEO to lead the company, but he has refused to do so. The situation is so ridiculous that the standard job description actually says "candidates must be able to handle ambiguity, it is a fact of life at 1E". Again, no joke. Attrition - In the final year of my employment at 1E, there were around 80 documented exits from 1E (i.e. company emails sent out saying they had left). This is documented fact. Many other staff left quietly out the back door. Given that the global headcount hovers just below 200 total, this is mind-blowing. I head first-hand from several recruiters that they've never seen anything like it. Salary - The company talks internally about competitive salary, but there is no evidence of it. There may be a particular department in which staff are well remunerated, but overall people tend to achieve massive pay jumps when leaving to take up similar roles at other companies. Whilst at the company one's pay is unlikely to increase; most years there were no raises above inflation. Culture and HR - The company culture is toxic. Staff live in constant fear of being made redundant or fired, and relations between the senior execs and the rest of the company are non-existent. Criticism is not tolerated, and staff who attempt to speak up are shown the door that day. Unhappiness amongst staff is not seen as a company issue, rather it is taken as a personal insult by the CEO and COO, who will seek to engage the unhappy parties under the guise of dialogue, before firing them. Several of the monthly company updates begin with a speech about how "unsavoury" elements, who weren't "part of the team" or "pulling in the right direction" have been removed from 1E. The HR team is the very worst combination of being complete toadies to the Executive, and thoroughly incompetent at their roles. Laughably embarrassing mistakes litter their everyday work, and staff who make the mistake of holding "confidential" meetings with them to air grievances are soon handed their P45s. There is no real way to provide feedback up the chain. As part of annual reviews, staff can discuss their manager, but only to that same manager. If other issues are to be raised, they must be done so publicly, which given the regular witch-hunts has resulted in a culture of fear and silence. It is telling, that I cannot think of one former employee (and I am in regular touch with a great number - see 'Pros'), who has a good thing to say about the company. I have never known that anywhere else, it really is extraordinary. Cronyism and Discrimination - The treatment of women is awful - many complaints of sexual harassment, and other than the CEO's sister, (ex-)wife, and current partner/PA, no women are in senior roles at 1E. If you're the CEO's mate, you're golden. Ski trips, gifts, career advancement. If not, well, pray you fall into the 'unnoticed' camp rather than catching his eye. He tends to have firm favourites for a few weeks, who burn up and get shown the door when he gets bored. Several departments were replaced twice over in my time at the company. Product - A few years ago 1E was leading the pack with several of its products. Those days are long gone though, with only one of their stable being a top-end product. Constant firings in the engineering teams, and the almost weekly changes in direction by the CEO have seen 1E hand over its leading position to aggressive and innovative competitors. Growth - That the company is 19 years old and still describes itself in start-up terms, tells you everything you need to know about growth and culture.

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1E Response
10y
I have read your review with interest and I am surprised to note that you spent three years with 1E despite stating that you cannot think of any 'Pros'? It is always difficult when we find ourselves in a position of having to let under-performers leave the business. As much as we work to find a suitable position for employees we cannot compromise our performance standards. I would like to address some of the points you make as they are not based on any data or fact. We are a high performing business. We have high expectations of our team members and we reward and recognise those who do well with new challenges as well as competitive salaries and performance-based bonuses. Under performers are not rewarded so well. Voluntary attrition is below industry average. In our most recent Best Companies Survey we received the highest engagement score to date indicating that our employees are happy at 1E. We are proud of the community you also hold in high regard. We are in touch with many 1E alumni and are proud of the careers we have helped our current and former employees to develop. Some have even decided to return to 1E to further develop their careers having spent time elsewhere. We care passionately about those who work for us and have given 20% of the company to our employees so they can share in our success. We are one of the largest founder owned software companies in the UK. Last year we turned over $50m and grew 25% from the previous year, not bad for a company which started with a $500 investment and has relied solely on private funding during its 18 years in existence. We count over 150 Fortune 500 companies among our customers and are proud to have customer satisfaction rates in the high 90s. Contrary to your claim, we continue to develop new product. TACHYON, our latest product development has been met with excitement and anticipation in the market. At the end of 2014, we opened an office in Dublin to house our new Software Asset Management (SAM) business which boasts the three world leading industry experts in the SAM space. You refer to serious allegations of sexual harassment in the company. We do not take this lightly and would encourage you or anyone else who feel this to be true to come forward to raise these claims as I nor anyone else in the company condone behavior of this kind. We do not discriminate against women in senior roles. Over the years we have had many women in directorship roles across the business from Engineering to Marketing to Sales. Last year we donated funds towards the Girl's Day School Trust Emerging Talent Award for Technology in the hope that we can encourage young girls to go into Science and Engineering. I am still not clear as to why you spent three years in an organisation you clearly did not enjoy. However, we wish you all the very best for your future career.
1.0
27 Jul 2020

Damaging to my mental health.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free food is provided in the kitchen.

Cons

While the pros seem great, do not be fooled like I was. From the outside, everything seemed great. My second interview concluded with me being told that this was a great place to further my career, where I would be able to learn and develop my skill set. All lies. While they do compensate well, this is to keep you constrained as part of an awfully managed company with no clear direction or knowledge of how to even treat their employees like human beings. The company lacks any structure. 'We follow a flat structure' translates to.. 'You won't have a manager and when you push back on ludicrous tasks, we will have a personal problem with you'. No one has your back when dealing with higher management, leaving to fend for yourself when being berated with abuse. When telling HR that I had begun to suffer from anxiety due to being the only one capable of doing my job without any support, they listened and did nothing about it. They did not even catch up with me to see how I was doing. When it comes to CEO Sumir, he is probably the worst person I have ever professionally or personally met. He verbally abuses his employees in company calls, while expecting them to produce outstanding work. He accepts nothing less than perfection but gives mediocre direction and management at best. He is arrogant and egocentric. I would avoid this company at all costs; it damaged my mental health to where I have now only just recovered.

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1E Response
5y
From Sumir Karayi, CEO at 1E I am sorry you feel so negatively about 1E. The challenge with Glassdoor reviews is that they are anonymous so anyone can write them. If you are a genuine ex-1E employee I would really appreciate a conversation with you. It’s never right when anyone leaves 1E with such a negative viewpoint and while this feedback wasn’t captured in any of our exit interviews we would like to listen now. Your comment about the lack of structure was a little surprising. We have a fairly robust management structure for a small company. Everyone reports though the management team. We have 50 managers in a company with 250 people. We have two formal calibration reviews of all employees every year. We have a custom objectives and performance management system, which all employees must use. Should we not always want to do outstanding work? Most 1E customers will heartily acknowledge our outstanding work and surely this is a good expectation to set. I am sorry you feel I am mediocre but lets look at 1E objectively. With the total investment of £500 each by the founders, 1E has grown organically to over $50m recurring revenue, with zero debt, significant cash reserves and rapidly increasing profitability. We employ 250 people and are regularly acknowledged by the Best Companies index. We are highly inventive with over 40 patents. We have sold 30 million licences and have 98% renewals on our main products. We must be doing a few things right. We do take mental health seriously at 1E. We have an Employee Assistance Program , which is widely publicised and is free and confidential to use. We have a range of flexible working practices which enable people to manage their workload with external responsibilities. A number of our colleagues are benefitting from these currently. We have held numerous workshops around managing stress and we always work with any employee who is raises concerns about their mental health and work with them in getting the appropriate support where needed. As I said at the beginning if you are a genuine ex-1E employee, I would really like to have a conversation with you as it’s not good for you or 1E that you feel this way about your time with us.
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