As a DC you are put in a grind that is not winnable. The combination of the pay scale being predatory and the leads being wildly inconsistent, handicap DC’s. The longer I’m here, the more I think it’s intentional.
I’ve been here just under a year and have seen, for the past 3 months, the majority of DC’s either not hit commission or barely get the minimum levels because of lead volume. The top of the pay scale is great, but anywhere on the lower 75% of it is absolute garbage. I understand companies do this to incentivize performance, but this seems to be done to create a false hope of ever attaining a livable wage.
Problem 2, leads are inconsistent at best. The quality of leads is fine, medium to high intent for the most part. The quantity of leads is scarce. It’s as if they blow their entire marketing load on 2 or 3 occasions per month and then let DC’s filter through the unanswered calls for 4-5 days after a lead purchase. This creates wild inconsistencies. Some days you get 2-5 deals but that almost always follows with many days of struggling to speak to more than 2 leads. This is the biggest problem with the company and the longer I stay, the more it’s apparent this is intentional. They don’t want to pay top pay scale, hell they don’t even want most reps to hit the mid range payout.
Problem 3, the Achilles' heel of too many sales departments, as a DC your immediate boss and their superior is awful. My unit manager is certain that if I find a way to save 6-7 minutes of downtime in my day that I’ll somehow double my contacts. His boss claims to always be available but isn’t there to actually listen to DC’s. There’s an echo chamber of “we’re the best” amongst the low level leadership but they really do nothing more than correct time cards and have a weekly meeting.
For context I’m a 15~ year phone sales rep with high intent leads. This place should be my ideal environment. In my previous role’s I was always top 10-15% of sales reps. I am top here too, aside from of volume. I consistently hit “black diamond” which is their KPI’s for performance. I’ve even snuck into the top 5 of my manager’s conversion list for months in a row (he oversees 85-90 people or so). Despite the DC’s who are gifted volume, which are few, the rest of us are barely getting enough volume to justify being here. This isn’t for lack of ability or effort on my part, rather because I’m not one of the “chosen.”
This place is a few small fixes away from being a great place to spend my time. Until those fixes happen, I encourage anyone reading to move along to something else. I certainly wont hold my breath in hopes of change here.
