Alliance Data Employee Reviews about "upper management"

Updated 7 Jul 2020

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3.3
60%
Recommend to a Friend
83%
Approve of CEO
Alliance Data President and CEO Ralph Andretta
Ralph Andretta
27 Ratings
Pros
  • "Benefits pay bonuses work life balance and schedule flexibility(in 61 reviews)

  • "Scheduling system, great atmosphere, great benefits, great extras(in 39 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. "Sucks"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accounts Payable in West Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Alliance Data full-time for more than 8 years

    Pros

    Good benefits better than many

    Cons

    Too much upper management not enough hands on workers

    Continue reading

    Alliance Data Response

    July 9, 2020Sr. Coordinator, Public Affairs

    We are constantly striving to improve and appreciate this feedback.

  2. "Great team"

    4.0
    Former Employee - New Business Associate 

    I worked at Alliance Data full-time

    Pros

    Loved the team I worked with

    Cons

    Poor decisions from upper management lead to several lay offs

    Alliance Data Response

    March 30, 2020Sr. Coordinator, Public Affairs

    Thank you for taking the time to provide a review!


  3. "Deteriorating Culture"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager 

    I worked at Alliance Data full-time

    Pros

    Clearly articulate future vision to employees through all communication channels

    Cons

    Lack strategic framework to bring vision to life; lean on the back of the customer to generate income that is easily handed to the client or the BOD/Upper Management

    Alliance Data Response

    April 9, 2020Sr. Coordinator, Public Affairs

    Thank you for this review. We’re taking this feedback seriously, and are constantly striving to improve the associate experience.

  4. "Ads credit management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Credit Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alliance Data full-time for more than 5 years

    Pros

    Took pride in job ownership

    Cons

    Poor decisions by upper management

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    Alliance Data Response

    January 23, 2020Sr. Coordinator, Public Affairs

    We take these reviews seriously, and appreciate you taking the time to leave us your feedback. Thank you.

  5. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Credit Card Specialist in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time for less than a year

    Pros

    The atmophere and culture is comforting. Upper management keeps us all informed of how we are doing indivdually and as a company in gerneral. We have a open door policy. The compensation is very competitive. My job here at Alliance Data is a fun place to work, I learn here everyday and there is never a dull moment!

    Cons

    Alliance Data, like some most major companies are always changing something, it is always for the good of our future, the only thing constant with Alliance Data is change. And sometimes getting a shift that works for you can be challenging at first.

  6. Helpful (1)

    "Good place to work"

    4.0
    Current Employee - Senior Analyst in Plano, TX
    Recommends
    Neutral Outlook

    I have been working at Alliance Data full-time for less than a year

    Pros

    You will get opportunity to gain visibility to the upper management, if you are with the right team.

    Cons

    More Networking and Team events can be very helpful, to showcase talents.

    Alliance Data Response

    April 16, 2019Sr. Coordinator, Public Affairs

    Thank you for taking the time to write a review on Glassdoor. We strive to maintain a happy and diverse environment where our associates all feel valued and a key part of the team, and love to hear from our happy associates.

  7. Helpful (3)

    "Supervisors and upper management dont care"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CoBrand Resolution Specialist in Lenexa, KS
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Alliance Data full-time for more than 3 years

    Pros

    Great benefits and some what good pay....the reason most reps stay and the life long friends you make its like a family but supervisors and upper management most times wont talk to you. They cant even be bothered to say hello in the halls.

    Cons

    To finish my previous statement supervisors and upper management needs to humble themselves.

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  8. "Former Customer Service Specialist"

    5.0
    Former Employee - Sales Representative in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time for more than a year

    Pros

    Team culture; successful upper management

    Cons

    Lack of development and growth

  9. Helpful (4)

    "Unstable and reactive"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Alliance Data full-time for more than 3 years

    Pros

    Staff are super dedicated, loyal and hard working. Upper management tries to instill team-collaborate culture with a balanced rewards/recognition. Company offers many individualized product offerings for the industry.

    Cons

    Too many layers of upper management with focus on ego and status. Too many directors and not enough indians. On surface, culture sounds great but really is just smoke and mirrors. They say they want change but does not embrace new insight or change because the people there don't change.

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  10. Helpful (5)

    "customer retention"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector in Milford, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Alliance Data full-time for more than 3 years

    Pros

    I absolutely loved the people I worked with (less mid management) and the bonus' were nice. Also the CEO seems like a good guy along with most in upper management. Schedule is fairly flexible with several options if you need time off.

    Cons

    Most of the supervisors were EXTREMELY cliquey and didn't value the employees, only the numbers. One supervisor was proud at the fact he/she intimidated her/his employees. EXTREMELY LIMITED medical accommodations can be made if you have a serious medical condition (this could be an issue with the supervisors and not the company). Actually left the company due to poor management.

    Continue reading
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