3y
Thank you so much for taking the time to leave your feedback. We’re sorry your experience did not meet expectations. Audicus is committed to creating an inclusive, open environment so we can continue to evolve and improve as an organization.
While last year was a tumultuous year for many companies with the markets, and unfortunately had a few departures throughout that time. We’re still proud that we were able to grow our sales team by 20% over that time and having 3 promotions within that team. We are committed to providing growth and development opportunities for our staff and extra support via performance coaching or PIPs for those falling behind. We offer a unique product and thus unique sales environment working directly with the hearing aid user, which can be tough but rewarding.
We have an open door policy for feedback at all levels and encourage team members to bring up any concerns while with us. Also, we provide an anonymous feedback form for those not comfortable bringing it up directly with senior leadership. This is constantly monitored & actioned by leadership. However, we do take this feedback seriously. Any misconduct by employees is investigated and handled according to policy and situation, with disciplinary action and/or termination implemented where appropriate.
As we grow as a startup, we are committed to making our benefits, tools/resources more robust. We have already consolidated some tech stacks, implemented more tools to support engaging feedback and coaching to sales reps have more constructive 1:1s. We are dedicated to supporting our team so that they can continue to provide amazing support/service to our customers to allow them easier access to hearing care.