In a downward spiral with no light at the end of the tunnel
Pros
Initially, a great company to work for. Customers' business came first. Innovative solutions that genuinely were built to assist customers and great career prospects to advance. People would support your endeavours. If you were a profitable revenue generator you were supported.
Cons
BTGS has lost sight of what is important both internally and externally. The analogy I use to describe BTGS is, "It used to be a Michelin Star Restaurant, you would prepare a bespoke meal for the customer because they paid a high price for the service and the brand, now they still want to charge the high price but provide Macdonalds service and offering. The Brand value has been diluted with poor service". The service delivery capability is debilitating to customer's business, imagine waiting more than a year for a service to be delivered. Products and services are smoke and mirrors, they do not exist except on a powerpoint presentation. They have lost a key differentiator to the competition which was experienced people and collaborative culture. The bureaucracy absolutely conflicts with generating profitable business, hindering service delivery and in-turn impacting customer sentiment. I know of global accounts that have lost 35-40% of their revenue as customers move their business to better service providers. They have replaced high experienced resources with in-experienced resources and it shows. The culture used to support the brightest minds, encouraged innovation and supported diversity, now it has become a culture of intimidation and harassment where you could get a poor performance rating for not sitting with your manager...in a hot desk environment.
