BookJane Reviews

Hi there, Thank you. All feedback is appreciated, especially ones that are as detailed as yours. We are reviewing internally and will look to make improvements where we can. As you did put a lot of thought into your feedback, I do want to address some of the comments and elaborate as necessary. Setting sales targets and expectations is hard. As you have noted, our solution can benefit many people and believe most healthcare facilities throughout Canada. This has been validated by existing customers and many associations representing most senior living facilities in Ontario, BC and Alberta. This is a pretty significant addressable market. Unfortunately, since early 2020, In spite of our best efforts to demonstrate the benefits of our solution, all healthcare facilities have had to focus on the day-to-day challenges of the pandemic. We are now starting to see more organizations adopt technologies like ours to help with their labour challenges going forward, but it will take time. Saying that, we will make sure that we balance expectations of growth and the realities of the current market conditions. In regards to our prioritization of technology, we are a technology company and we have worked hard to create a unique solution in the healthcare space. We will always need to focus on technology, but with our expanding customer base, we are investing more and more in our sales and our customer success teams. As a matter of fact, we have many sales and customer success opportunities available. I also want to comment on our town halls. Our team has doubled in size over the last 12 months with all new hires and onboarding done virtually. With everyone working from home, town halls are crucial for us to share our progress and provide an opportunity for all to ask questions and share thoughts. I do believe it is important for us to be aligned on our values, goals and objectives, but I do appreciate the feedback and will look to ensure alignment by other means. Thank you, Curtis Khan, CEO and Founder

First thank you for sharing your thoughts. I'd like to quickly address your concerns regarding BookJane and myself as the CEO of BookJane. Some feedback is very hard to hear, but I do take all feedback seriously. I do try to be transparent and direct while navigating the growth of BookJane, but we are all growing and learning together, myself included. I have certain accountability to our fellow staff members, clients and to our shareholders, and sometimes not all things can be shared. Saying that, I have been striving to talk to every employee individually on a regular basis and if we have the opportunity to connect, we can have an open conversation on any topic. We also have our town halls and numerous Slack channels that you can get additional insights into any decisions that we make. All leadership team members are also readily available to provide clarity or insight into any decisions we make, so please do feel free to reach out to any one of them. Yours Sincerely, Curtis Khan CEO and Founder