This is the worst experience I’ve had working for a company in my 7 years of UX. During the interview process, I was misled about what to expect once hired (in regards to how far along the ux team was and the importance of ux). When I started at the company there was no plan for me, the onboarding was awful. When I was hired there was another ux designer hired a week before me who left after a month. That person was back filled shortly after and the new designer also left a month later. I didn’t have anything to do for my first 2 months. Overall I found the product team doesn’t have clear direction or goals they are working towards (which is why I didn't have anything to do for 2 months). Broadsign is the opposite of a product lead company. All features and work are dictated by clients who sponsor that work. Because of this model, the work has to be done ASAP and as requested which doesn’t leave much room for user research. You aren't enabled to dig deep into the problems but rather take it at face value. My job title may have been ‘UX Designer’ but I didn’t do any ux work, I was essentially told what to put where and just created the designs based on those requirements (they should maybe consider only hiring junior visual designers). There were three people on the UX team but there isn’t a ‘team’ feeling or any collaboration. I also found there was a lack of respect. One example of this: The PO I worked with changed my mockups and sent them to a client without talking to me, I only found out because I was cc’d on the client email. I spoke with the PO and told them all design changes should to go through me (I had time to do them even if needed the same day). That PO did it again 3 days later without a heads up or any explanation. This wasn’t an issue for anyone else, there were no consequences or apology (in fact this was ok’d by head of product). I struggled from day 1 until the last day at this company and left feeling unimportant and just overall not great. I have a lot of experience and do really great work when allowed the opportunity but you aren’t able to do that here and definitely aren’t given an opportunity to grow. I think all the issues I saw came from poor leadership. Leadership that doesn’t trust those ‘below’ them.
