The biggest con in my opinion is the fact that we have expectations to meet, and unfortunately we deal with the mental health sector. So there are often a lot of call outs with short notice and we're still expected to make up those hours which can be very tough with our clientele.
The company does offer 24 hours of optional employee training, which does help with expectations and is useful considering we need to recertify personal training certificates etc. But I've had a week where I've had seven to eight cancellations. So in theory you could run out of training hours relatively quick depending on cancellations.
And the final con is that if you are low on expectation, you have to use PTO to make up the Lost appointment time. If you can't fill it with other clients. Which I think is fair if a client cancels with 24 hours or more, but a lot of cancellations are just before the appointment starts. So you don't really have time to look on the cancellation list because you're usually working with a client when you get the cancellation.
