Chartio Reviews

Thank you for your feedback. I’m bummed to hear you’re having such a terrible time at Chartio and with me. We value and consider all feedback as we continue to find ways to improve, but I wanted to address a couple of the specific concerns raised here. As I’ve stated alongside the other reviews this week, we’ve had to make some tough leadership decisions lately that are unfortunately unpopular to some. This is a normal transition as companies mature, but I understand that a small minority of our employees could not - or chose not to - keep up and be part of this new stage of growth. This is normal not only because certain people can not easily adapt to change, but also because for certain roles we frankly needed to upskill to a different caliber of talent. As a leadership team we feel these decisions are absolutely critical for the success of Chartio. While tough to digest for some, they are key for keeping us competitive in a moving market, and inline with the core values we as a team established. It’s very unfortunate that you feel so terribly about Chartio and, as always, I would love to help with any productive conversation that would help us work like one team.

Thanks for the feedback. As a company, we did a lot of work this year in creating our core values. Two key ones are “Be one (weird) team” and “Foster productive conversations.” Your feedback is tough to share, with both of these values in mind I would encourage you to do so with more specifics in person with me, your manager, or our anonymous feedback portal. I appreciate you taking the time to leave a review here and I wanted to address a couple of the specific concerns. As Chartio has entered a new stage of growth, we had to transition to a new culture that will help us continue growing and making a difference in the market while still having fun doing so. But as part of this transition, we also had to make some hard decisions and go through certain leadership changes. I understand that not everyone agreed with these actions, but sometimes the right decisions are not the easy ones. What I am seeing is that the vast majority of our employees are behind our vision & strategy, are embracing our new culture and are proud to be working on a product that is winning industry awards and stands out in customer satisfaction. But no matter how much progress we’ve made, we never ever cease to learn and better ourselves. I take our employee NPS surveys very seriously. I always love to have a conversation at any time with any employee to hear their thoughts on strategy, data discovery, values, or culture. I lend an open ear and mind and share as well what I’ve discovered and planned. We may not see eye to eye, and I of course can’t promise to change our direction, but at the very least we’ll have both learned more, fostered a productive conversation and can hopefully work better together as one team.