Citrix Escalation Engineer Reviews

Updated Jul 20, 2021

To filter reviews, or .

Found 52 of over 3,445 reviews

4.4
99%
Recommend to a Friend
84%
Approve of CEO
Citrix Chief Executive Officer David Henshall
David Henshall
15 Ratings
  1. 4.0
    Current Employee, more than 5 years

    Great place to work

    Jun 24, 2021 - Escalation Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Citrix has some really great benefits that I haven't seen anywhere else. Since COVID has happened, the company has been a remote workforce for the last year, with the exception of employees that have to go into the office. People are great here and helpful if you ask for it.

    Cons

    Workload has been more than it has been in the past and it continues to grow. Due to processes in place and expectations of management in Support, there are a lot of issues that are escalated when they are not supposed to be and there is nothing Escalations can do

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 5 years

    People oriented

    Jul 20, 2021 - Escalation Engineer in San Francisco, San Jose, San Jose
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits WFH Culture Nice Building Cafeteria

    Cons

    Lack of documentation on supported features

    Be the first to find this review helpful
  3. 5.0
    Current Contractor, more than 1 year

    Excellent work culture

    Jun 1, 2021 - Escalation Support Engineer in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company with loads of benefits

    Cons

    Contactor to Full time conversion doesn't happen

    Be the first to find this review helpful
  4. 5.0
    Current Employee

    Great team worker

    May 9, 2021 - Escalation Engineer in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work at Citrix you will have an excellent team work. If you need anything from someone they are going to be there to assist you.

    Cons

    The salary is quite low comparing with other companies that do the same kind of job. Which is no reason for that.

    Be the first to find this review helpful
  5. 3.0
    Current Employee, more than 8 years

    Good but not great

    Jan 13, 2021 - Escalation Engineer in Fort Lauderdale, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people you work with are great. Everyone is always willing to genially work together and do what is best for coworkers and customers. The pay and benefits are competitive. The company culture is good, because of the employees, but it was better a few years back.

    Cons

    Feels like Citrix has made profits the highest priority and has begun to forget its employees and customers. The company information and resources are unorganized. Training is all self paced and the a lot of the products are very complicated to learn and really require an instructor lead class. The in house resources are not usable. Do not know how to measure employee productivity Lots of manual process with exceptions and they are consistently changing them.

    Continue reading
    3 people found this review helpful
  6. 3.0
    Former Employee, more than 8 years

    Citrix pros and cons

    Apr 27, 2021 - Escalation Engineer in Fort Lauderdale, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Salary is within the best in ft lauderdale by far. They also have great benefits

    Cons

    Work life balance and diversity issues

    Be the first to find this review helpful
  7. 4.0
    Former Employee, more than 3 years

    Great place to work

    Apr 1, 2021 - Senior Escalation Engineer in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome work life balance, other benefits are very good, very flexible work hours

    Cons

    Managers are customer focused and hardly care about their own employees

    Continue reading
    Be the first to find this review helpful
  8. 5.0
    Current Employee

    Esc

    Feb 8, 2021 - Senior Escalation Engineer in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company to work and good environment

    Cons

    Located in a Very crowded tech park in bangalore

    Be the first to find this review helpful
  9. 4.0
    Current Employee, more than 5 years

    Great company with minor faults

    Feb 21, 2021 - Senior Escalation Engineer in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company with great resources.

    Cons

    Participation medal mentality lately and poor team managers.

    Continue reading
    Be the first to find this review helpful
  10. 5.0
    Current Employee, more than 3 years

    Escalation Engineer for CVAD

    Dec 14, 2020 - Escalation Engineer in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some of the best Staff / Management around. Plenty of opportunities to get promoted regardless of your tenure in the company

    Cons

    Don't really have any cons, probably be here for life

    Be the first to find this review helpful
Viewing 1 - 10 of 52 Reviews

Popular Careers with Citrix Job Seekers

JobsSalariesInterviews

Work at Citrix? Share Your Experiences

Citrix logo
or