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Crossover Health

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Crossover Health Reviews

3.4

64% would recommend to a friend

(277 total reviews)
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Scott Shreeve, MD

63% approve of CEO

50% positive business outlook

Crossover Health has an employee rating of 3.4 out of 5 stars, based on 277 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crossover Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

277 reviews
1.0
23 Mar 2015
Recommend
CEO approval
Business outlook

Pros

Some very smart, skilled professionals committed to making a difference in the way healthcare is delivered. Lots of young, fit, attractive employees. Compensation was quite good. The company mission is a very good one, and the people they hire do extremely good work. On-site clinics have top-notch equipment and are a wonderful departure from the patient environments most people are used to with healthcare. This is a difficult review to score, because so much of Crossover is awesome, wonderful, and amazing. But, all of the good is overshadowed and unraveled by the following cons...

Cons

On the surface, Crossover Health (also known internally as XO), seems like an amazing place to work, and it is for many. Unfortunately, the three founders let the Chief People Person serve as their public face and call the shots on far too many matters, which undermines the values and professional nature of the organization and strips the otherwise strong fibers of the people who work there down to an environment that is uncomfortable, intimidating, dishonest, unprofessional, unethical, and inappropriate. HIPAA violations: As one example, Crossover failed to end confidential medical records access to a terminated employee who, weeks after termination, was still getting private medical test results and patient information of employees at a major tech company for which XO provides medical care. Unfortunately, compensation is very good, so, too many people tolerate the underlying declining culture out of fear of retaliation, and in order to protect their above-average salary . In the last year, three core members of the team have been fired in retaliation for speaking out against unethical behavior by the aforementioned certain person in top management, and several others have left on their own because of the same person's behavior. Although the founders are very decent human beings at their cores, their lack of control or influence on the aforementioned will likely be their undoing, which is very unfortunate, because the company mission is a very good one, and there are still lots of really good medical professionals working there trying to do the right thing.

2.0
28 Jul 2016
Recommend
CEO approval
Business outlook

Pros

There are some terrific people working at Crossover. They believe in the delivery model and want to make a difference. The pay and benefits are excellent and the employees have the opportunity for some equity ownership.

Cons

The leadership is lacking in ways big and small. The CEO is the charismatic guy with the ability to articulate the vision and fire up the employees, however he is an ineffective manager and leader who struggles to make hard decisions and placates whomever he is speaking to leading to confusion and frustration. He annoyingly micro-manages the people he has hired. The COO is the salesman with a heart of gold who also cannot manage but makes things worse by promising clients whatever they want with no thought for how it will work to deliver on the promises he makes. The COO is not a COO but rather the leader of the marketing and accounts team. The Chief Medical Officer (CMO) can be nice and can also be funny but most of the time he is just not reachable when needed, and when reached he is rude. The CMO is not really the CMO...he fancies himself the Chief Tech Officer so he cripples the organization with his hobby. This team of founders was good for the company when it was small but the company has outgrown their ability to do their jobs. The Chief People Officer (HR) was a huge liability but I believe she has been replaced.

2.0
11 Mar 2018

Salty review...but I'd like to help others before you sign an offer letter.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great patient care environment, ability to provide true collaborative care.

Cons

No trust with upper management, manipulative, unprofessional. Poor pay and PTO plans. This company wants you to be healthy and happy...but they do not provide the resources to do so. If you choose to accept an offer, get everything in writing from potential vacation requests to work flow changes. XO just make things up as they go.

Viewing 1 - 3 of 277 Reviews

Glassdoor has 287 Crossover Health reviews submitted anonymously by Crossover Health employees. Read employee reviews and ratings on Glassdoor to decide if Crossover Health is right for you.