Delta Air Lines Reviews

Updated Oct 15, 2021

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Found 4,273 of over 4,782 reviews

4.4
90%
Recommend to a Friend
92%
Approve of CEO
Delta Air Lines CEO  Ed Bastian
Ed Bastian
1,795 Ratings
Pros
  • "Flight Benefits Health care coverage(in 617 reviews)

  • "Travel Benefits are a huge play(in 298 reviews)

  • Cons
  • "Demanding conditions, long hours (as to be expected)(in 96 reviews)

  • "Work life balance can be a challenge(in 81 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 8 years
      Featured Review

      Blessed to work for the BEST Airline and CEO!

      Jan 13, 2021 - Customer Service Agent in Honolulu, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great leadership in our CEO, Ed Bastian and management team. Opportunities to advance and grow in the company. Besides the amazing benefits, it is a blessing to work for a company that truly cares for its people (employees and customers). Great culture and diversity ... employees love their jobs and take care of each other!

      Cons

      No cons comes to mind in regards to working for this amazing airline!

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      52 people found this review helpful
    2. 5.0
      Former Employee, more than 10 years

      Customer Engagement Center

      Sep 16, 2021 - Reports Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employee satisfaction is highly valued and they encourage feedback. Lots of opportunities to be promoted within company.

      Cons

      Salaries could be higher but the travel perks make up for that.

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    3. 4.0
      Former Employee, more than 1 year

      Good Working Environment

      Oct 10, 2021 - Customer Experience Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Travel Benefits - Positive working environment (you must be positive thinking too to achieve this)

      Cons

      - Permanent Night shift - Slight low salary

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    4. 3.0
      Current Employee, more than 3 years

      Needs competent leaders

      Sep 23, 2021 - Customer Experience Specialist in Paya Lebar,
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible. Clear indication on do’s and don’ts. Open door policy. Takes care of employees in this pandemic. Good incentives.

      Cons

      Low base pay. Leaders are incompetent. Tries too hard to get on employees side. Stagnant progression to rise up the ladders. Micro managing at times

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    5. 2.0
      Former Employee

      Better during precovid days

      Sep 9, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s unlimited travel. But it is redundant now since we can’t travel anymore

      Cons

      Micromanage, changes are imminent. Used to be a great place to work but not anymore.

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    6. 5.0
      Former Employee

      Best Company in SIN taking care of employees

      Jul 16, 2021 - Customer Experience Associate in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diverse culture of people from all over APAC region People taking care of each other not over bias needs My concerns are always being heard by leaders. Even if I cannot get what I want, I’ll always get the reasonable explainable of why I can’t. But mostly I can if it benefits me, the people and the operations. Really appreciate all the good times and especially the flying benefits! No other airlines can match Delta’s perks. Highly recommended if you want to work in a highly competitive and reputable airline industry! Unfortunately I had other commitments.

      Cons

      Shift work that is unavoidable- Flights world wide 24/7

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    7. 1.0
      Current Employee, more than 5 years

      Unethical Management

      Aug 10, 2021 - Customer Service Representative in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel Benefits , Usual bonuses and what not

      Cons

      With the high turn over rate in Singapore office , management keeps using the term positive attrition , but the good ones are those who are leaving. They make it seem they practice open door policy but in actual fact they are not receptive to feedbacks. High stress working environment, anxiety issues and stroke is rampant in this work place.

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      5 people found this review helpful
    8. 2.0
      Current Employee

      nil

      Jul 16, 2021 - Global Ticketing Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discounted air travel pre covid times

      Cons

      the company international office is in Singapore. but we are very detached from the main office. policy follows the US counterparts, and the culture is totally different from asian/singapore work culture and practise

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    9. 5.0
      Former Employee, more than 3 years

      Better than most call centres.

      Jul 1, 2021 - Premium Sales and Services in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work ends as soon as you logout No need to think of work once it ends. Received 13 month despite covid. No paycut despite covid Good company..

      Cons

      Low basic Even if you move ard its still pretty much the same.

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    10. 3.0
      Former Employee, more than 5 years

      Management not recommended.

      Jul 3, 2021 - Call Centre Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      friendly enviroment and its always fun times at work.

      Cons

      welfare not taken of properly. taking MCs are not recommended as it will affect your performance

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    Viewing 1 - 10 of 4,273 Reviews

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