EDF Customer Service Advisor Reviews

Updated Aug 23, 2021

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Found 15 of over 2,412 reviews

2.9
92%
Recommend to a Friend
47%
Approve of CEO
EDF Président Directeur Général Jean-Bernard Lévy
Jean-Bernard Lévy
2 Ratings
  1. 2.0
    Current Employee, more than 1 year

    Not a very enjoyable job

    Aug 23, 2021 - Customer Service Advisor in Sunderland, North East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Recently being able to work from home during the pandemic has been the best thing about work, save money on commuting and food, and nice to be able to finish work and not have to commute home.

    Cons

    The customers can speak to you like your rubbish, and go on as if you are one of the top bosses making the big decisions. They set quite high targets of how many calls/call time which can be quite difficult at the start because the training isn't sufficient enough.

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  2. 4.0
    Current Employee, more than 3 years

    Edf worker

    Apr 12, 2021 - EDF Advisor in Exeter, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good salary for unskilled work

    Cons

    Lots of restructure and change

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    1 person found this review helpful
  3. 2.0
    Former Employee, less than 1 year

    Awful atmosphere.

    Oct 5, 2020 - Customer Service Advisor in Exeter, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Canteen was good, smoking area was spacious.

    Cons

    Salary was poor, managers were awful and had absolutely no idea how to communicate with people under their pay grade. You’re worked relentlessly talking to the general public who have absolutely no idea how to pay bills and seem offended when you ask if they are making a payment ( every call opening). Little to no social interaction without a glare from senior management.

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    EDF Response

    Sourcing Channels Specialist

    Thank you for completing a review. At EDF we have great regard for, and highly value, our customers. We're aware that our Advisors are often the first point of contact for our customers. We hope that you will email us and provide more specific feedback relating to your points around management style and communication. You can contact us here: EDFEmployeeExperience@edfenergy.com

  4. 4.0
    Current Employee, more than 1 year

    Good company to work for

    Jul 9, 2020 - Customer Service Advisor in Sunderland, North East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and available bonuses

    Cons

    Holidays are highly competitive, not always the desired dates available

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  5. 3.0
    Current Employee, more than 3 years

    Great Pay for easy work

    Oct 15, 2017 - Customer Service Advisor in Sunderland, North East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay structure and company benefits. Relatively easy work.

    Cons

    Little chance to progress, management on a power trip and very condescending and patronising

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  6. 3.0
    Former Employee, more than 5 years

    Good in many respects

    Jun 12, 2017 - Customer Service Advisor in Hove, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Large company with many benefits and excellent pay etc. Comfortable offices, and extensive training given.

    Cons

    Some of the more junior managers were simply not up to it, and tended to antagonize members of staff causing many to leave. Systems used could be considered too complicated for many to grasp fully.

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  7. 3.0
    Current Employee, more than 1 year

    Easy ish job

    Jul 27, 2016 - Customer Service Advisor in Sunderland, North East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you can get to grips with it this job is easy and can become effortless. The pay is extremely good for a call centre and increases yearly. There are some lovely people to be found in the place and even some lovely, caring managers which is rare in a call centre environment.

    Cons

    Bad relations inter-department, everyone feels like they are against each other. Lots of micro management and obvious bullying. Job uncertainty for managers filters down to an uneasiness of staff. Over emphasising unrealistic and petty targets leads to stress and other mental health problems among staff.

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  8. 2.0
    Former Employee, more than 10 years

    Good for a long time and lots of experience gained and opportunities came and went.

    Dec 24, 2015 - Customer Service Advisor in Worthing, South East England, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Most of people were great and if you worked hard and took on experience you were given respect. Chance to progress if you wanted it.

    Cons

    Some managers had their own agendas and at times you were not listened to. Management not good at giving praise and expectation of taking on additional work without sharing the workload across teams.

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  9. 2.0
    Current Employee, more than 5 years

    Lost touch

    Sep 22, 2015 - Customer Service Advisor in Hove, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Average to good pay depending on business unit Some good management

    Cons

    No real grasp on what their staff are actually feeling. Quantity over quality work 'motivation', with quality over quantity reviews. No investment in it's people - staff are often training themselves or even providing own equipment. Skills of individuals not used effectively.

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  10. 2.0
    Current Employee

    Lost its touch

    Sep 12, 2015 - Customer Service Advisor in Hove, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Was once a good company to work for Decent pay Good benefits

    Cons

    Poorly managed No development opprtunities Reducing head count left right and putting pressure on the staff that are left, investing no time or money into proper training creating alot of long term sick absence.

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