Pros

Excellent worklife balance, work culture and pay

Cons

None that i can mention

Pros

PTO, Sick Pay, Benefits, Amex Flex, Remote Work

Cons

The role of a customer care professional at American Express for the Platinum Dispute's team can be quite challenging and stressful. The role is highly metrics driven, which can be overwhelming, especially when management tends to micromanage and harass employees about their numbers. Additionally, procedures are constantly changing, which can be hard to keep up with. The use of metrics to evaluate performance can create a competitive environment where employees are pitted against each other, and this can lead to a lack of cohesive contribution amongst employees. It is also clear that the job can be demanding when dealing with platinum card members who have high expectations and require a lot of attention. The role is extremely metrics and number driven, and there is an expectation that employees will be on the phone throughout their entire shift. Furthermore, it is looked down upon if employees take breaks to attend to basic human needs like going to the bathroom. The laptops provided by American Express are not always reliable, and this can cause system issues, which employees are held responsible for, even though it is not their fault. Overall, the role of a customer care professional at American Express for the Platinum Dispute's team is not for everyone, and it is essential to consider all the challenges beforehand. The role can be stressful, and it is essential to have a good manager who does not micromanage employees and allows them to work without unnecessary pressure.