- Underpaid
- Rude management & careless managers
- Careless staff, that don't care who you are.
- Horrible organization
The management don't care what kind of problems you have here, if you're having problems adapting they'll make you rely on your co-workers to adapt. The management and organization here is really disorganized. If you plan on becoming a help desk type of technician be prepared to be bombarded with one of the worse managements of multiple-tenants I've ever seen in my life. The ticket software itself is confusing to learn, and you're independent for yourself the whole time working here. Nobody teaches you anything, there's no training on using the software or understanding how it works. You're expected to learn yourself, or ask your co-workers which will cast your questions aside. You'll be using over 20+ different type of software for different companies / tenants and be researching everything yourself in the OneNote system they have which is utterly very bad. You also have bad flexibility being able to work from home, even though 95% of the work done here can be done via home, so if you live more than 20-30 minutes away and have to take I-276 expect hour long traffic in the mornings. I've worked as an IT technician / help desk for multiple companies and can tell you if you're planning on to start working here as an entry level steer away. Unless you love handling the pressure of stacking multiple tickets, taking multiple calls from 100+ different companies with different policies and procedures, learning one of the worse ticket software's I've had to dealt with, then I would avoid working here.
