Great Idea, Below Average Execution - Anonymous employee BOXFiSH Employee Review

1.0
21 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. You work from home on the hours you set for yourself, using their app to communicate with student. 2. On paper, the hourly rate is satisfactory.

Cons

1. They have no qualms about misrepresenting themselves to attract more teachers and students. 2. Severe lack of communication. They give very vague information and instructions, ignore questions and gets offended when pressed for crucial information needed for the teachers to complete their work. 3. They often resort to blame and threats. They will penalize the teachers for events beyond the teachers' control such as bugs in the app and student not attending a class. In the end, that hourly rate only amounts to very little. 4. The work and life boundaries set by the teachers are not respected. Team leaders would still call and message you outside of your work hours. 5. Staff's lack of experience and cultural sensitivity- nationally and internationally. Most of the staff have very little experience working with non-Chinese nationals, and they also have little experience in the field of English Education Management, and Technology.

Explore other reviews about BOXFiSH

5.0
5 Jan 2023
Recommend
CEO approval
Business outlook

Pros

I would recommend working for this company. It seemed they actually care about their teachers and I wasn't just a number. I enjoyed the structure of the classes as well.

Cons

They closed their classes hoping to restructure and open back up.

4.0
21 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Complete freedom. I have heard HORROR stories from people working with other companies. Stories of having to teach with a bucket next to them in case they had to puke because there are only so many days you can take off in a year. Well, with boxfish you simply log in when you want to teach and leave when you're done. They don't promise a certain number of classes and you don't promise a certain number of hours. It works both ways and I enjoy it. The pay is quite decent. If you get a busy evening, you can expect to make around 15$ an hour. I have heard of teachers getting even more, but I know the opposite is also true, so I'll go with my personal average of about 15/hour. The students. Sure you get the occasional kid whose parents do everything for them, but most of the students are extremely smart and hard working. It's quite inspiring to say the truth.

Cons

They do micromanage a lot, and add new requirements fairly frequently. Since I started working there they have added the following requirements: - TEFL certification - Stand/Tripod for device - Poster in the background I can only assume that they follow their competitors. Another Con is that the "support" team is not always very fast to answer my questions. I've often had to wait an entire day to have a question answered. To their credit, they always do provide an answer and often apologize for their tardiness.

3
avatar
BOXFiSH Response
7y
We thank you for this review. We are glad to know that you enjoy teaching on our platform and we are sure that our students also love taking classes with you. We will continue to work on our teacher support service to make sure that teachers get answers promptly and accurately.
See reviews by: Helpful|Rating|Date|All