Customer Service - Customer Service Representative Booking.com Employee Review

2.0
20 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Work from home is the only benefit that is left currently (after covid started).

Cons

Everything is done by the book, no human being understanding. Customers are angry with the company, procedures, systems and they give you evaluation based on that. Work is monotonous. Development is only possible in company offered directions and takes very long time.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
5d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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