Awful - Pharmacy Experience Capsule Employee Review

1.0
6 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Work from home, decent PTO

Cons

Honestly too many to state. For months the company has been performing badly. More customers are upset than not. Agents are expected to work in a toxic, stressful environment day in and day out with no complaints. Workflows are useless, no available leadership. Due to recent layoffs there is a severe shortage of employees, so current employees are expected to handle the extra work load.

Explore other reviews about Capsule

5.0
6 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Make a huge impact, recognition, visibility, fast-paced. People first!

Cons

Too fast for some but not for me.

1.0
14 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You work alone with no micromanaging Finish your route early? Still paid for the full 3-hour window

Cons

Zero reimbursement for gas, vehicle maintenance, insurance, repairs, or wear-and-tear—you eat all those costs Must use your own cell phone and data plan—no company support Classified as W-2 employee, so no way to deduct business expenses (IRS allows ~$0.76/mile for mileage)Average route ≥35 miles = ~$27 in unreimbursed costs per shift A “$24/hour” 3-hour shift drops to roughly $15/hour or less after mileage alone “Tips” are paid to the company, then added to your pay as “incentives” — not classified as tips, so you’re fully taxed on them with no tip tax benefits Extremely high turnover—constant stream of new people because they burn drivers out fast They’ll run you ragged, then move on to the next driver This might be tolerable as a very short-term cash grab (one week max). Long-term? They exploit you and don’t care. Don’t do it.

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