Good tech, poor leadership - Senior Software Engineer Chewy Employee Review

2.0
3 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO policy gives you real flexibility for work-life balance. The hybrid model (3 days onsite) strikes a reasonable balance, and having the option to work from multiple office locations is a nice perk if you travel or relocate. My team was mostly co-located, which made collaboration straightforward. The technology stack is modern and well-maintained—enjoyable to work with as an engineer.

Cons

Upper management in my division consistently made poor decisions and operated with little transparency. I witnessed project managers blatantly lie, and when caught, they doubled down rather than course-correct. Promotions felt like a moving target—satisfy one goal and a new one appears out of nowhere. The company launched an AI initiative by hiring two external leaders learning AI on the job, despite having plenty of capable internal talent. Meanwhile, raises and stock options for existing employees remain underwhelming. Perhaps most telling: anonymous upward reviews repeatedly showed management receiving subpar ratings year after year. My manager received the worst scores I've ever seen—nothing changed. A VP once called a meeting after a bad review to ask us how to improve his rating. The lack of accountability is staggering.

Explore other reviews about Chewy

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

You can work from home if you live within 100 miles of the pharmacy location in Louisville, KY

Cons

Management is a revolving door, workload is heavy, and metrics can feel unattainable.

4.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

I am very happy in my role and grateful for the growth I have experienced over the last four years. Selling pet insurance has helped me become more confident and skilled in sales, communication, and customer support. I truly enjoy helping clients understand their options and feel supported when making decisions for their pets. I also value being part of a team where I can support my teammates and take on tasks that contribute to the overall success of the department. I appreciate the opportunities I have had to grow, improve, and make a positive impact in my role.

Cons

I would appreciate more alignment between daily responsibilities and the core expectations of the role. Some of the additional tasks assigned do not directly connect to pet insurance or sales. These tasks have impacted my overall adherence and metrics. I understand the importance of supporting business needs, but I believe it would be beneficial to reevaluate this process so that agents can remain focused on the responsibilities that best support their role and performance expectations.

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