Pros
The coworkers are definitely a pro! I would have left a long time ago if not for the constant support of the peers. Its bad, but everyone is in the same boat so they help you wipe your tears. You get a relatively good amount of PTO, when youre able to take it. When you do, you walk in to double the workload when you get back because no one has time to back you up. Tons of overtime! Sometimes you even get lunch bought for you after a mind numbing week of work.
Cons
If you like to be micromanaged and have a constant flow of passive aggressive emails, this job is for you. No matter how hard you work, there never seems to be advancement, just lateral moves to do different things. They are constantly "migrating" from one system to another which causes headaches for employees and insureds. Be prepared to get yelled out from customers because of this. There's a lack of training and no manager support when the whole department is screaming for assistance, but you sure will be "educated" if you do anything wrong because of it. Quality is a joke. Your phone calls have to basically hit all the script thought up by people who have never answered a phone call. Company has become more about the money then the people making it successful. Seasoned employees are leaving and their jobs are not being trained on so management make already overwhelmed employees take on extra roles. The mental health and overall well being of the employees is overlooked and replaced by promises that everything will be better soon even though it never does.