Bandwidth Issues, Trust Issues, and Poor Management - Social Media Consultant Cielo Employee Review

1.0
28 Aug 2019
Recommend
CEO approval
Business outlook

Pros

The People - The team I worked with directly are now good friends of mine. They deserve the very best and they do great work.

Cons

Cielo does not realize what they have until they lose it. Management is the biggest culprit here. There is a lack of trust between management and the team, and it becomes too demoralizing to take any longer. There are a select few that make it extremely difficult to enjoy working at Cielo. Specific examples of these acts include constant pushback from partnering teams who do not trust the expertise that our team has, a lack of understanding of bandwidth restrictions, lack of accountability from partner teams, and an overall sense of being on your own with a lack of support from direct manager.

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Cielo Response
6y
Hi, this is Darren Simons, President of the Americas. I’m happy to read you made such great friends while working at Cielo, and sad to read that you left with a not-so-positive perception of the organization. Our Consulting services, including Social Media, are critical to our success, and the service we deliver is only as strong as that of our internal relationships. So often we’re focused on our external customer service, and it’s important that we are also evaluating our internal service on an ongoing basis as well. Recently, we conducted an internal survey to collect feedback about the internal collaboration and service that enables the service excellence we deliver. The responses will inform an action plan that should address some of the issues that you mention in your review. Best wishes on the next chapter of your career.

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