1.0
3 Aug 2025
Former employee
Fort Lauderdale, FL
Recommend
CEO approval
Business outlook
Pros
Basic training was decent, and systems were easy to learn.
Cons
Handling member grievances all day is emotionally exhausting, yet management acts like it’s just another call. They pile on cases without breaks or concern for how distressing the content can be. There are no internal resources or structured support systems to help employees deal with emotional fatigue. You’re expected to just absorb it and move on, every single day. Over time, it takes a real toll on your well-being.