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      Crisp Video Group

      Engaged employer

      Crisp Video Group reviews

      Great people, poor management - Sr. Client Success Manager Crisp Video Group Employee Review

      3.0
      12 Apr 2026
      Sr. client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company employs high-caliber talent and grants meaningful C-level client access as early as the three-month mark, fostering strong executive relationships.

      Cons

      Management gaps are a major hurdle. For the past three years, the company has struggled to land a permanent leadership team, leading to a 'revolving door' at the C-suite level and a lack of clear direction for employees.

      avatar
      Crisp Video Group Response
      1mo
      Thank you for taking the time to share your experience. And we appreciate the candid feedback regarding leadership continuity and clarity; and compensation packages. As shared in our recent All Hands, two of our key areas of focus moving forward is building out a true C-Suite leadership team and building out defined and scalable career paths. We are actively working to ensure that growth, development, and compensation evolve in step with that. Thank you again for the feedback and perspective.

      Explore other reviews about Crisp Video Group

      5.0
      23 Mar 2026
      Client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      insane pace, so i learned a lot very quickly. great clients to work with. nice office. saw positive changes coming as i left.

      Cons

      also the insane pace. not for everyone.

      1.0
      6 Apr 2026
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to see what willful incompetence looks like

      Cons

      I cannot emphasize you will regret working here. There has been 0 stable leadership in place for the sales team for YEARS due to the CEO and his 'leadership' team stuck on success of the past. Most recently they brought in the worst person you will hope to never come across in your life, in an effort to bring back 'winning culture'. The complete irony is they fired him years ago because of how toxic he was and how he was ruining the company from within LOL. A previous keynote presentation by one of our leaders describes why they moved on from him and yet they brought him back. You are not working inbound, you are not able to hit quota, and you're told to be grateful to work at the 'google' of law firm companies. That's not a joke, they fully believe they're on the likes of google while rewarding us with Crumbl cookies after performing the best we have in history. Unless you hit your unattainable quota you will get paid a disgusting low percentage variable, and the list goes on. Just reach out to any former employee in the org for more insight.

      5
      avatar
      Crisp Video Group Response
      1mo
      Thank you for sharing your experience. It’s clear this left a strong and frustrating impression, and we don’t take that lightly. You’re right that we’ve had inconsistency in sales leadership over the past few years. As the company has grown, we haven’t always gotten those hires right, and we recognize the impact that can have on a team, especially one with high performance expectations. We’ve made changes, including revisiting prior leadership decisions, with the goal of building a stronger and more effective foundation moving forward. That said, we also know that decisions like these can be polarizing, and not everyone will agree with the direction. We appreciate the candid feedback. It plays a role in how we continue to evaluate what’s working and where we need to improve.
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