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Custom Business Solutions

Engaged employer

Great Co-workers, terrible leadership - Anonymous Custom Business Solutions Employee Review

1.0
12 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Like others have stated, great co-workers (not managers) throughout the company that are welcoming and helpful. Free soft drinks, which can be a con.

Cons

The company has potential, but its plagued by its inability to mature and address serious systemic issues. CBS started out as a POS reseller and it excelled at it. It transitioned to, or at least tried to transition into a software company, but it’s not in their culture or DNA. Unfortunately, COO is oblivious. Help desk department has high turnover rate and pays wages below industry standard. It cost money each time you have hire and train new staff. If you want to justify this by ‘industry standards’, you’ll never be better than mediocre. Creepy CTO is having a mid-life crisis in the Philippines rather than focusing on his job. Nearly all development in Irvine has been outsourced overseas. Web based software services currently sold were poorly written and break often (quote from a former developer). Sales bring in deals but the company is good a losing those opportunities. Sexual harassment complaints get brushed aside with the help of the leadership. It’s surprising the big names that CBS works with within the restaurant and hospitality industry. The CEO must do an amazing job negotiating or selling the product at a discount because the company does not have the infrastructure to support what it sells.

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Custom Business Solutions Response
8y
We owe YOU a heartfelt apology. CBS would NOT be what it is today without the hard work, tremendous dedication and commitment that you and your predecessors performed your job with each and every day. One or more of your team members (present & past) has shared the opinion that indicates we do not appreciate/value your efforts. This is absolutely untrue; however, we have all heard the phrase “perception is reality” uttered in the hallways more than once. We will change that perception. CBS is a company in transition. We have felt the growing pains that accompany an organization that takes on the task of changing its business model while maintaining the original model. No company is without its own flaws and CBS is no exception. Errors will always pop up despite the best intentions. How we respond to these situations is a large part of why CBS is unique. We care about our customers and the product they buy from us. We as a team work swiftly and efficiently to rectify all issues that arise. We are challenged with tight deadlines and somehow manage to get everything done but we don’t always recognize those paving the way. We are thankful for all our employees. It is their creativity and drive for more than the industry standard for our software and services that make us successful. They are a large part of the solution we deliver every day. We do not say thank you enough. Thank you for taking the time to provide your honest feedback.

Explore other reviews about Custom Business Solutions

5.0
6 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Very flexible management team and a nurturing environment.

Cons

Founder had difficulty releasing control to staff.

1.0
23 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Free soda, lots of bs townhall meetings with free food.

Cons

Poor leadership, Zero accountability, All the best talent leaves and goes to customers they support... constantly. You can call yourself a project manager and make only 40k a year... delusional management and most of the high paying jobs are family members of the owner... or sexing with the upper management.

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