Spare Yourself - Account Manager Docusign Employee Review

1.0
26 Sept 2023
Recommend
CEO approval
Business outlook

Pros

All the things I used to love about this company are no more. I used to love the culture (truly, it was top notch), leadership, vision and collaboration. But, all of that has changed and it is no longer the company it used to be.

Cons

Used to be the best company in terms of culture, leadership, vision and collaboration. Our customers used to love us. Fast forward to today, customers are frustrated and don't see the value they once did. The cost of our solution doesn't help, we're the most expensive eSignature provider out there. And while we could justify it several years ago, we can't anymore. As if that weren't frustrating enough, we're now tasked with more busy work than anybody knows what to do with. It's literally taking away our ability to engage with customers and shouldn't that be the main focus right now? Morale is at an all-time low and nothing works as it should which means that completing the simplest tasks is nearly impossible without jumping through 10 different hoops - and no, I'm not kidding or exaggerating. If you're considering a job here, spare yourself and look elsewhere.

Explore other reviews about Docusign

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

avatar
Docusign Response
6d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

See reviews by: Helpful|Rating|Date|All