Beware of EF, great workplace friends won't pay the rent and EF won't pay a living wage for Boston dwellers. - Tour Consultant EF Education First Employee Review

1.0
22 Jul 2010
Recommend
CEO approval
Business outlook

Pros

The company is staffed almost exclusively with recent college grads, the majority are between 22 and 29 years old, which makes for a "fun" and young environment. On the rare occasion that sales goals are met, a team of TCs will go out for drinks together and everyone gets along great outside of work. A quick way to make friends in a new city, and a lot of responsibility in a 100% sales job.

Cons

Management is bereft of any real management experience or training, they have simply outlasted their colleagues who have quit for a myriad of reasons. Primarily, the base salary pay is painfully low, below that of servers and cab drivers in the area, and the promise of making significant bonuses is just a ruse to get underpaid, non-overtime eligible employees to work until 9pm at night and come in on Saturdays.

Explore other reviews about EF Education First

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good training, good communication especially for a remote position, flexible, great management

Cons

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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EF Education First Response
1mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
4.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

Cons

Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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