Fairmont Hotels & Resorts - Fairmont gulag,favoritism, mass dysfunction, zero support, lots of stress. Started out lovely, ends terrible. Be warned | Glassdoor.sg
  1. Helpful (4)

    "Fairmont gulag,favoritism, mass dysfunction, zero support, lots of stress. Started out lovely, ends terrible. Be warned"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Decent pay, commissions, good colleagues, free lunches, destination rates, nice properties, fun to meet people from all over the world.

    Cons

    Management is aloof, incompetent and distant. Very much an us and them culture. HR is confrontational and bumbling. Most "managers" are actually interns still in college who are under contract and run departments with zero work experience. Employees are very disposable, very high turnaround , very high burnout. Your hours are routinely cut due to managers getting a bonus for coming in under budget for work hours .... Meaning you lose money. You will be dealing with complaints of angry , rude and insulting "budget" guests CONSTANTLY during your 8 hour shift and held directly accountable to resolve their issues however reasonable or unreasonable. This place is a meat grinder for workers. Internal theft is rampant and you WILL have confrontations with the homeless who frequently wander the property. You also will be asked to complete several different tasks relating to housekeeping, luggage transportation and parking cars regardless of your job title .

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    Advice to Management

    Sell the property to a 3 star company. With the current formula , management has presided over a 50 percent loss in revenue for this year. Those figures are avaliable online. Staff is overworked , disrespected and retaliated against for complaints. Majority of guests are low wage , low information and socially inept, due to the lowering of rates to an average of about 100 dollars. Not a "luxury" brand at all with... over 800 rooms, 3 bellman and 2 front desk agents at a time.

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    Fairmont Hotels & Resorts2017-08-29
  1. "Best supervisiors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Fairmont Hotels & Resorts part-time

    Pros

    you'll have fun working there

    Cons

    A bit nonsensical at times

    Advice to Management

    nil

    Fairmont Hotels & Resorts2018-02-02
  2. "-"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waitress in Singapore
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Fairmont Hotels & Resorts part-time for more than a year

    Pros

    they do provide free food

    Cons

    the management is really terrible

    Fairmont Hotels & Resorts2019-05-29

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