Pros
None. There is not one single benefit to working for this company in any capacity.
Cons
The pay is utterly abysmal. There is no room for growth or improvement. Management will make promises on things that are never upheld. You are simply an expendable cog in the machine unless you have one of the top tier positions. The scope of support is never made clear as a new company is acquired every six months with no training on how to support any of the new systems. Which also lead to mass lay offs and unclear shifting of responsibilities. Due to the constant acquisitions, you never knew if you were going to have a job. The working environment is toxic and everyone is unhappy. Supervisors are impossible to get a hold of for escalations and escalations routinely went ignored. Customers were constantly soft disconnected due to their bills never being paid either due to the billing dept not doing their job, or not sending the customer a bill to begin with. The team I was part of were all busted down to glorified secretaries in an attempt to put a bandage over call volume. But this only lead to there being more tickets with less people to work them. Processes are broken and never addressed, and there is no accountability.