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      Glassdoor

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      Glassdoor reviews

      Good people working for a company undergoing an identity crisis - Customer Success Manager Glassdoor Employee Review

      3.0
      6 Feb 2023
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - the GTM co-workers are some of the best around - amazing remote-first culture, very inclusive and no micro-managing - You get to work with clients to instill real change at a company and industry level. it goes a long way in providing purpose to our jobs - very heavy focus on supporting DEI internally, which is AWESOME! - lots of opportunity to give feedback

      Cons

      - like most companies effected in the last 3 years, Glassdoor is grasping for a way to stay relevant in the market. Evolution and change is hard and the path forward hasn't been clear. - Pay is average at best. There has been a lot of changes to the compensation model in the last year with inadequate transparency around it. - Lots of turnover in mid to senior level management resulting in slow or halted progress internally - The partnership with Indeed is VERY messy and it often times feels as though Indeed is in the drivers seat for Glassdoor's future.

      avatar
      Glassdoor Response
      3y
      Thank you for the thoughtful feedback and the details provided. I say this all the time, but getting this sort of insight from you & our team is invaluable! Admittedly, I have to agree that our colleagues in GTM are some of the best out there. We all put so much time and effort into our culture, inclusivity and making work meaningful, it's great to see folks feel the same. In regards to our close working relationship with Indeed: I hear you. I believe we've made some incredible improvements to how we partner (big shout out to our leaders, Ops Teams, etc.) -- but there is always room to get better. If you have ideas and suggestions around how we can be more transparent from the top down, please know my door is always open, I'd love to hear from you! - Brett Runyan, VP of GTM

      Explore other reviews about Glassdoor

      5.0
      12 Feb 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      11 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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