4.0
25 Mar 2011
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Almost the entire headquarters was made up of people who were very passionate about the fitness industry and its ability to change lives. For the most part, senior management was very supportive and competent. Most of the individual contributors were competent as well. There is a lot of communication between departments and not much in the way of "turf wars."
Cons
There has been a lot of turnover in the CEO role and COO roles. One CEO (now departed) was really not a good fit. Not all gym managers were well trained in handling customer issues.