Love my job! - Service Desk II Intratek Employee Review

I work across a range of tickets — troubleshooting, password resets, hardware issues, and client system setups — which keeps the day moving and builds practical skills fast. Certifications are supported and paid for which is a real career benefit. Good health benefits and the team covers each other when things get busy. Long-established company with real job stability.

Ticket volume and workload can spike without much warning and it takes real adaptability to manage the pace.

The only thing keeping this company afloat is the talent and effort of its employees, which is frustrating because that same workforce is being exploited and run into the ground.

- Employees are constantly exhausted from overwhelming workloads that continue to increase without relief. - Management refuses to address the staffing shortage or provide any meaningful support. - Employees are left to absorb the pressure while leadership does nothing. - The refusal to hire additional staff has created an unsustainable and collapsing workload situation. - Pay has not increased despite the significant rise in responsibilities and demands.