Pros
Intuit took a chance and allowed an administrative assistant with 20 yrs. experience to become a technical support engineer, which was my secret dream job. They tought me what I needed to know and I came to the table with the coachable skills and an extra set of useful skills that have both propelled me to become a Support Team Lead in just 3 short years. I am only limited by my willingness to learn and be proactive. The leadership is outstanding and my team, Quicken Health Group, is the best I have ever worked for because we take chances, think outside the box and are encouraged to help others on our team even if it is not in our normal job description. This mindset has allowed us to be nimble and make changes/course corrections quickly. We embrace change instead of fearing or dreading it. Our team helped to pilot the new way of doing support at Intuit (email only with selective callbacks) I am empowered in my current position to call my customers when I feel it is necessary.This has allowed me to do my job to the best of my ability. Even though I am on the technical support part of the team, we truly are valued by the product management, marketing, engineering and QA parts of the team. Our opinions are not only valued, but sought out by the rest of our teammates. We have even been able to influence product design by offering our real world customer experience.And I can work from home, which really helps in this gas crisis environment in which we live. Intuit cares about me as a person because they offer so many work/life balance options such as Weight Watchers, pilates, etc. onsite, as well as, daycare partial-reimbursement, gym membership $350 reimbursement and $5000/yr tuition reimbursement for career relevent education.This is THE BEST job that I have ever had in my life!
Cons
If you don't handle change well, then you don't want to work here. A reorganization can happen any day of the week at the drop of a hat. I had 3 bosses in one year last year. There is a bit of corporate bureaucracy, so if you don't like that, then you don't want to work here. Not all teams are like mine, but that is in the process of changing since we have our new CEO, Brad Smith. So my experience may not be your experience.