Great Vision Poor Execution - Anonymous employee Kastle Systems Employee Review

Middle Management. Both George Ballman and Piyush Sodah are invested in the company and their employees. Middle Managers are unprofessional and un-qualified. If you want to hire young and promote from within then you need to have managers that are qualified to lead. Middle Managers speak poorly about their staff and gossip like teenagers. Interview Process. HR should investigate hiring practices to ensure they are consistent and fair. Promotions are done by favoritism and not by qualifications. Have overheard public negative comments about candidates on multiple occasions. Reluctant to promote black females with fear that they are not polished enough. Client Information. Kastle NEEDS to do a better job with client documentation. Often, contracts are not on file, information is incorrectly documented, information is missing. Billing is inconsistent and different clients are charged different rates with little rhyme or reason. Kastle cannot identify what a client is being billed for or if invoices are correct. Installation Process. During my time at Kastle, I never saw an installation run smoothly. The Installation Department is quick to pass projects off. Kastle has no quality check for the end of projects and often clients notice that not all of their equipment was installed. Communication. When anything goes wrong at Kastle, Kastle attemps to put up smoke and mirrors to hide issues from clients. Employees are asked to sugarcoat technology outages. Employees are also asked to omit staffing changes so clients are unaware their point of contact has left. Since documentation is so poor, their is no real way to communicate with all clients at once. Communication. Communicate internal changes more pro-actively and with thought. Half-baked ideas are often introduced and then forgotten. Employees often don't know who their managers are.