All Outsourced - Not Valuing Seattle Employees - Principal Software Engineer Marchex Employee Review

2.0
6 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Good work/life balance for some. Free snacks Some good people who continue to leave to feel valued and make industry standard pay.

Cons

No team lunches or other outings due to tight budgets. Employees leave and are not backfilled. Management believes we can be replaced by offshore teams although that strategy is failing in many ways costing even more money. Morale is low, money is tight, there are very few raises or advancements other than friends brought in by new management.

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Marchex Response
7y
Thank you for the feedback. It sounds like we need to do a better job sharing our renewed vision with all of our team members, and we are sorry that our efforts have fallen short. We’ve had an intense last few years with a lot of changes as we have transitioned to the next phase of our successful company. Part of these changes have included investing and focusing in new and different areas, which might make it seem like we aren’t backfilling every position or are focused on outsourcing. However, we are committed to growing the business in a thoughtful and impactful way. We also continue to find ways to invest in our employees and show our appreciation, and we’re sorry this has been missing from your recent experience with us. Once again we appreciate and value your feedback, as well as your time with Marchex, and we invite you to speak directly with any of the leadership about helping us to find ways to improve.

Explore other reviews about Marchex

5.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is great

Cons

No cons to report about this company

1.0
25 Sept 2025
Recommend
CEO approval
Business outlook

Pros

The people are nice enough.

Cons

Crap solution that is difficult to sell. CallRail and Invoca have features, integrations, and partners that Marchex lacks. They invest in exhibiting at conferences to acquire clients.

1
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Marchex Response
8mo
We take all reviews seriously and want to note that the information shared about location and tenure on the above review does not appear accurate based on our records. While this raises questions about the legitimacy of the post, we would still like to address the feedback provided. At Marchex, we are continuously enhancing our solutions and expanding partnerships to better serve our clients. We recognize that competition in the market is strong, and our approach may differ from others, but we remain focused on delivering long-term value and equipping our employees with the resources they need to succeed.
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