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      Mr. Cooper

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      Mr. Cooper reviews

      Loan Officer - Home Advisor Mr. Cooper Employee Review

      3.0
      29 Jan 2025
      Home advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      They pay for you to get your NMLS & state licensing with great prep & training for the tests. Potential to make good money. I made over 100k year one. Lots of great ppl to work with. Majority inbound leads very little cold calling.

      Cons

      Calls can take up to 3 hours and sometimes longer. Especially when selling to the older generations. Docu sign process isn’t the most user friendly for customers. Micromanaged. Over saturated leads of unqualified customers. Low work life balance. Have to work 1 Saturday a month. Missing quota 2 months in a row means termination regardless of the factors. Benefits aren’t great. Frequent comp plan changes.

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      Mr. Cooper Response
      1y
      Thank you for your feedback. We value our team members and would like to learn how we can be better. If you are willing to expand on your experience, please email us at thepeopleteam@mrcooper.com.

      Explore other reviews about Mr. Cooper

      5.0
      24 Mar 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Worked from home Training Culture of company Opportunity to grow

      Cons

      None that I could think of

      3.0
      21 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people, our mission, training

      Cons

      Expensive medical insurance, merged with Rocket

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