one of the better retail jobs - Retail Sales Representative Old Navy Employee Review

4.0
2 Dec 2008
Recommend
CEO approval
Business outlook

Pros

The pay is decent for a retail store. The benefits are good if you are full-time. You get exercise from walking around constantly for 7-8 hours a day. My bosses are awesome. they have charity donation/time match, meaning if you donate to a charity or put time in at one, Gap, Inc. will match that donation with the same charity. You get time and a half for working the days before and after the major holidays. If you are full time you get holiday pay. At my store, they are very good at working with you if you need time off. That's about all I can think of right now.

Cons

They do not take into account your educational degree when considering pay (at least they didn't for me). It is extremely hard to get a full-time position unless you are management. Even the keyholders are part-time. There are too many changes made to the store, everything is pretty much moved around everyday. The typical downfalls of any retail job- rude customers, folding and refolding the same shirts millions of times a day, not enough hours sometimes etc. etc. There are some people at my store that I could live without working with. It's not the easiest company to advance in.

Explore other reviews about Old Navy

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good clean and easy to work met a lot of new people

Cons

The hours where short but not as bad

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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