Yikes - Mortgage Processor PENFED Credit Union Employee Review

1.0
24 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Work from home Decent pay Enjoyed coworkers SOME great leaders

Cons

If you are a high performer RUN!! The inefficiencies of others will be pushed into your lap!! Apart from an “award” on a SharePoint slide or high ratings on scorecard your independent performance will go unacknowledged. There are many team members/leaders that do the bare minimum knowing that the extra time work will be picked up by the others. The career opportunities are very limited- very much crabs in a bucket scenario. And to top it all off a quarterly witch hunt takes place because 1 team will blame the other for being inefficient then the domino effect of them all pointing fingers to each other when really it should be a collaborative mindset for improvements. Also FYI - it is very visible to individual team members which leaders put in the work to uplift their teams and which do not

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PENFED Credit Union Response
6mo
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Explore other reviews about PENFED Credit Union

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Helping members financially get through tough times.

Cons

Rigid policies that make no sense, a lack of common sense when it comes to new products and services, inability to think like a credit union.

1
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