Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Perk

      Engaged employer

      Perk reviews

      Biggest regret of my life working at the Birmingham office - Customer Care Agent Perk Employee Review

      1.0
      10 Nov 2022
      Customer care agent
      Recommend
      CEO approval
      Business outlook

      Pros

      - Free trip to sunny Barcelona - Birmingham office manager (Kay) is an absolute delight and always a ray of sunshine no matter how stressed she may be

      Cons

      - Pay is shocking under average especially for the systems you are forced to “self learn” compared to other similar companies and pay talk is forbidden because they pay everyone different for the same role. - If you’re friends with a TL or Manager, you will be treated like gold. Otherwise you may as well be the dirt from the 7th floors dirty walls. - They push that there’s no target on workload and that they just want the quality of the work to be 7 star service but then you are penalised if you haven’t completed as much as others. Constantly compared to other people. - zero flexibility and not remote or hybrid at all! - Patronising TL’s with zero experience on the systems used. Clearly just there to monitor toilet breaks. - the platform itself is shocking and very rarely used to make or modify bookings. Agents do everything back end by booking directly on provider websites. - Unprofessional TL’s who speak about others in 1-1’s, discuss other agents and threaten you if you so much as dare to speak negatively about one of their “friends”. - Random unnecessary rules put in place weekly (no talking at other peoples desks, no eating at your desk, no phones out on the table, no rest breaks) - No one speaks to you during your first few weeks there apart from Kay who is the office manager - constantly being micro managed by other member of your team that have been there longer - raising concerns goes nowhere simply get ignored

      avatar
      Perk Response
      3y
      Thank you for sharing your experience. Your feedback is extremely valuable to helping improve TravelPerk. We regularly benchmark our compensation twice a year to ensure competitive salaries. TravelPerk has a performance driven culture to ensure that every team member contributes to fulfilling our mission to connect people in real life. Every employee, managers and individual contributors alike, has an annual performance review taking into account self, peer, and manager reviews to recognise performance & behavior which is reflected through pay appraisals. Employee engagement surveys are an important part of how we continuously improve at TravelPerk with the voice of our employees directly shaping the employee experience. Regarding our product, we invest heavily in building the future of business travel from booking, managing, reporting, and supporting our travelers needs. Our Customer Care team is one of the foundations of our company's success and growth. Our agents help address our clients’ needs at any stage of their travels. We appreciate the time you have taken to share and are working with our teams in Birmingham to address your comments.

      Explore other reviews about Perk

      5.0
      13 May 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work-life balance clear path for promo and multiple career path options really good people Fun events always happening, the company cares about it's employees and wants everyone to collab and work as a team

      Cons

      with many tech companies there are constant changes and needing to adapt to those changes. The company is relatively young so there are growing pains that come with that

      avatar
      Perk Response
      3w
      Thank you for sharing your experience working with us in our Chicago hub. It is great to hear that you are enjoying our culture, the people, and the career development opportunities on offer. Growth brings a lot of change and opportunity, and we are focused on supporting our teams as we scale. Your point about communication is well taken. Keeping our people informed and aligned, particularly during periods of change, is something we are continuously working to improve. Thank you for being part of the team.
      5.0
      2 May 2026
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      -Clear career growth path at Perk! The company is very transparent about the steps to become either an AE, AM, or IS after being an SDR. Perk is fast-growing and the opportunities are endless. They’re always adding new roles you can become after being in an entry-level role. -Product: One of the best products in the industry. Customers love talking about their business travel process, and it’s an easy product to be passionate about. My personal experience with our product is seamless and exactly how we market it. -Work-Life Balance: Extremely attainable. I have not once felt like I have to overwork myself or continue my work at home, which is a night and day difference from my previous job! -Hybrid-Work: 3 days in-real-life, and 2 days remote. Also 20 work-from-anywhere days as they encourage us to travel. Compensation: Extremely good. Base salary is at industry standard. Commission is uncapped and targets are very attainable to receive a 100%+ commission check. -Culture is unmatched! Extremely friendly sales team always looking to help and coach others in sales. Perk is very straightforward in how they envision their culture/environment. -Yearly company trip to Barcelona, Spain! And chances to travel and work out of other offices.

      Cons

      None that I can think of!

      avatar
      Perk Response
      1mo
      It is fantastic to see that you have enjoyed your experience working with us in Chicago! We are thrilled to hear that you are finding the SDR role so rewarding and that our career paths, product, and work-life balance are resonating with you. We are particularly pleased that you are embracing our in-real-life philosophy and hybrid model of working by taking advantage of the "work-from-anywhere" days. Our goal is to foster a culture where collaboration in the office and flexibility go hand-in-hand. It’s also great to know that the supportive coaching from your teammates is helping you reach your goals. Thank you for being such a passionate advocate for Perk. We look forward to seeing you grow with us for a long time to come!
      See reviews by: Helpful|Rating|Date|All
      Related searches: Perk jobs | Perk salaries | Perk benefits | Perk interviews
      Perk reviewsPerk Customer Care Agent reviewsPerk review