Sham company, serves you with lies on a gold platter! - Anonymous employee Relay (Canada) Employee Review

1.0
17 May 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Snacks in the office - Events - 3 days wfh

Cons

Don't be misled by all these reviews, everyone's expected and asked to leave reviews few months into their role and they keep a track of it. Horrible management lacking clarity and too much focus is one pleasing one man a.k.a the dictator CEO. Throughout my extensive work experience I have never come across a man so obsessed with proving his worth and wanting to manage all areas of business on his own than focusing on the bigger picture by letting his managers take the lead with their respective teams. No wonder they are no where near their competitors. 3 things you'll notice pretty early on; facade of a start-up, penny-pinching and CEO taking every single decision Facade A start-up is progressive, employees should feel part-owners and be able to ask questions anytime. At Relay you can't ask hard questions and anonymity is a crime. They frown upon anonymity and want to know who the criticiser is if any, and steer away from the tough questions a lot of people feel comfortable asking anonymously, CEO was visibly agitated when someone anonymously asked a question. Penny-Pinching There is no bonus component, only sales team makes commissions and they shut down any chatter about bonus when asked, all you get is worthless stock options, which by the way you would never know the value of and pay to exercise them :) Don't even get me started on how they try to convince they're paying as much as their industry peers that's an outright lie and a bogus claim. They don't believe in spending on growth or coaching for the employees, got services of joke of a coach who btw was only available to managers. Employees can't ask for resources since spending extra is a sin and you should make use of what is available already. Each team is supervised on a very tight budget so asking for access to tools goes nowhere. CEO is always right Now the best part! Our CEO Yoseph West doesn't care about job security and believes irrationality is the best way to lead. Managers need to do what he asks off them or face repercussions, can't present a case for their team cause end of the day CEO is going to decide what's right for each individual. Micro-management is the way to go! Relay has a 2 day in-office hybrid work setup, a new policy and CEO personally notes down individuals missing and would proceed to message their respective managers. Bonus; If someone takes a break and he thinks they're slacking he'd again message their manager and ask for whereabouts. If CEO doesn't like an individual their days will end abruptly with little to no explanation to team members. While promote from within is looked as an opportunity to grow existing team members personal biases decide who gets that opportunity. Unsaid rule; make sure you are well-liked and if possible bow down to the dictator CEO to be considered when that chance comes knocking. If you are considering, I'd highly highly advise you to save your 10 hours you'd have otherwise spent interviewing with them throughout the 10 or so rounds and utilise them elsewhere, this company is just not worth the mental torture.

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Relay (Canada) Response
2y
Yoseph here, Relay’s CEO. Life is short and everyone deserves to find a place where they are inspired to do great work. That is our hope for all Relayers, and I’m genuinely sorry it hasn’t felt that way for you. For the sake of current and potential Relayers reading this post, I do want to fact-check a few of the points: - We’ve had a hybrid in-office policy (2 days/week) for team members in the GTA since mid-2022 — we believe it makes work more collaborative and more fun. - We have an industry-standard stock-options policy. We think it’s important that every team member is an owner and can participate in the upside of building a great business. - We used two industry-leading data sets to establish our salary bands. Our offer acceptance rate for 2024 is 85%. - There are avenues for anonymous feedback at Relay. For example, we ran a compensation survey earlier this month, and recently our leadership team, myself included, did comprehensive 360 reviews via a third-party consultant. There are other inaccuracies here, so if anyone has questions, please reach out to our VP People, Lorena Scott, directly at lorena@relayfi.com. There’s one piece of this review I want to address more directly. Earlier this year, we brought on an awesome internal coach to work directly with Relayers. Participating employees, starting with managers, have the opportunity for individualized, weekly coaching over six-month stints. This is pretty unique—it’s rare for companies at our stage to offer that sort of support internally. This coach is also a colleague and someone who—like every other Relayer—shows up every day to support our team. Taking aim directly at team members is not something I’m cool with. Lastly, I’m a work in progress, and always will be. I appreciate the feedback and am taking it to heart. Yoseph

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5.0
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CEO approval
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Pros

Great work environment, good office location and opportunities

Cons

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5.0
29 Jan 2021
Recommend
CEO approval
Business outlook

Pros

- As a growing startup, Relay has a lot of opportunities for personal and professional growth - There's a lot of cross-collaboration between engineering, sales, marketing, operations, and support - Transparency is huge, our team has a weekly meeting where we go over our post-mortem and company metrics. We also set priorities so there's a lot of space for new ideas, and brainstorming - The work culture is balanced, the Relay team understands that we're people first. There's a great sense of camaraderie with the weekly (now remote) Games Night that just kicks the week off on the right foot everyweek.

Cons

If you are used to working at a large corporation, make sure you're ready to work in a small (but growing) team and understand the differences that come with that. Adaptability and self-sufficiency are key.

5
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Relay (Canada) Response
4y
Thank you for taking the time to share all of your thoughts. We are in a high growth phase and with that comes a lot of change, but we do our best to keep the team informed and aware. We don't always work the standard 9-5, but because of that we try to offer as much flexibility with our team as we can so that they feel supported and not overworked. This is great feedback for us to address with candidates through our hiring process. Thanks for your thoughts and time-very helpful!
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